Manager-Technology (Servicenow development)

Jobtailor; Bengaluru; On-site; INR 2,000,000 - 3,000,000; Full time

Benefits offered by this job

Equal Employment Opportunity

Reasonable accommodations for disabilities

Job summary

A leading international telecommunications company is looking for a ServiceNow Development Lead in Bengaluru. You will manage and execute ServiceNow projects, ensuring quality and timeliness. The ideal candidate will have over 12 years of software development experience, with significant exposure to DevOps practices and leadership in managing ServiceNow solutions. Additional skills in Java, Kubernetes, and team management are essential for driving success. The role fosters innovation and collaboration while providing opportunities for growth in a supportive work environment.

Qualifications

• 12+ years of experience in software development, with at least 3 years in a leadership role.
• Strong development skills in Java and JavaScript.
• Experience with DevOps implementation and CI/CD pipelines.

Responsibilities

• Own the overall roadmap and execution for ServiceNow projects.
• Lead design and implementation of scalable ServiceNow solutions.
• Optimize performance and security of ServiceNow environments.

Skills

Leadership in software development

Java

JavaScript

DevOps practices

Kubernetes

Unix Shell Scripting

ServiceNow modules knowledge

Microservices architecture

Stakeholder engagement

Education

Bachelor’s degree in computer science or related field

Master’s degree in related field (preferred)

Tools

Apache Spark

Job description

Key Responsibilities

• Own the overall roadmap, and execution for ServiceNow projects, ensuring project is executed on time with quality
• Lead the design, implementation, and support of scalable ServiceNow solutions and workflows. Oversee ServiceNow custom development, scripting, debugging, troubleshooting and high-availability deployments. Ensure robust workflow management, business rules, and ServiceNow best practices are adhered to
• Drive DevOps and automation practices, including Git version control, CI/CD pipelines, and integration of microservices with Kubernetes
• Optimize performance, scalability, and security of ServiceNow environments
• Serve as the escalation point for critical incidents, troubleshooting, problem resolution and platform debugging
• Mentor, manage, and grow a high-performing team of ServiceNow developers, administrators, and support professionals
• Partner with business, IT, and vendor stakeholders to align ServiceNow delivery with strategic objectives
• Effective project management thru KPIs
• Stay up-to-date with emerging ServiceNow features and technology trends, including big data integrations
• Foster a culture of innovation, continuous improvement, and collaboration across cross-functional teams, bringing in a culture of ownership and accountability. Build a collaborative and inclusive work environment to attract and retain top talent.
• Communicate effectively with executive leadership, providing regular updates on project progress, risks, and opportunities.

Qualifications

• Bachelor’s degree in computer science, Information Technology, or a related field (Master’s degree preferred).
• 12+ years of experience in software development, with at least 3 years in a leadership role managing ServiceNow development and support programs.
• In‑depth understanding of ServiceNow modules: ITSM, ITOM, CSM, FSM, Business Rules, and IntegrationHub
• Strong development skills in Java and JavaScript
• Experience with DevOps implementation, Git, CI/CD pipelines, automation, and container orchestration (Kubernetes)
• Microservices architecture: design and deployment experience in distributed systems
• Proficiency in Unix Shell Scripting for systems integration and automation
• Familiarity with Apache Spark and its integration for analytics/data pipelines is a plus
• Demonstrated leadership managing teams, driving delivery, and guiding technical strategy
• Strong stakeholder engagement, communication, and influencing abilities
• ServiceNow Implementation Specialist or ServiceNow Technical Architect certifications (CIA, CTA.) strongly preferred

Additional certifications in DevOps, Java, Kubernetes, or related technologies are a plus

Weekly Hours

40

Time Type

Regular

Location

Bengaluru / Innovator Building, Itpb, Whitefield Rd - Adm: Intl Tech Park, Innovator Bldg

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.