Sr Specialist Sales Operations Support

S&P Global; Ahmedabad District; Hybrid; INR 900,000 - 1,500,000; Full time

Benefits offered by this job

Health & Wellness

Flexible downtime

Continuous Learning

Retirement planning

Family perks

Employee discounts

Job summary

S&P Global Market Intelligence in Ahmedabad, India, seeks a Revenue Retention and Enablement Specialist to partner with revenue leadership and account teams, aligning strategies to optimize renewals and growth.

You will coordinate complex deal enablement, pricing, and billing for high‑risk accounts, while driving cross‑functional collaboration and forecasting accuracy.

Qualifications

• Professional experience in SaaS or a similar business environment.
• Strong communication and influencing skills with the ability to communicate effectively at all levels—internally and externally
• Self-starter who takes initiative and drives independent execution.
• Client-facing experience, preferably with retention & negotiation experience.
• English fluency; experience with pricing, packaging, and enablement tools is a plus.

Responsibilities

• Act as a strategic partner and retention champion for Revenue leadership, supporting account teams in retention activities.
• Provide deal enablement and coordinate end-to-end retention processes including renewal negotiations.
• Lead cross-functional coordination to ensure alignment and exceptional client service.
• Monitor market/account trends and advise on deal strategy; escalate risks as needed.
• Deliver regular revenue forecast updates and identify renewal opportunities and risks.
• Promote adoption of enablement tools and support frontline teams on pricing and packaging.
• Develop deep knowledge of company operations, clients, products, processes, and systems.

Tools

Salesforce

Excel

PowerPoint

Job description

Job Description

About The Role

Grade Level (for internal use):

09

What’s In It For You

• Growth opportunity: Partner with senior leadership on execution of our customer retention strategy, fostering relationships with clients across Latin America.
• Cutting-edge tools: Use the latest technology and creative solutions to support sales and drive retention.
• Global collaboration: Work alongside cross-functional teams and diverse clients, building a worldwide network.
• Results-driven culture: Join a team where quality, innovation, and results are prioritized.

Responsibilities

• Act as a strategic partner and retention champion for Revenue leadership, using the Customer Retention Framework to support account teams in all aspects of retention.
• Provide complex deal enablement and reduce internal touchpoints through end-to-end facilitation of the retention process, including account planning, deal preparation, and billing coordination for complex and high-risk accounts.
• Lead stakeholder and cross-functional coordination for identified accounts, ensuring alignment, consistency, and delivery of exceptional client service.
• Support effective renewal negotiations with clients in partnership with Account Managers and Leaders, ensuring optimal renewal outcomes.
• Monitor market, competitor, and account trends, advising on deal strategy and escalating internally as necessary.
• Deliver regular revenue forecast updates on assigned accounts, identifying and escalating potential risks or concerns.
• Drive the adoption and utilization of enablement tools, advising frontline teams on effective pricing, packaging, retention strategies, and opportunities for up-selling and cross-selling.
• Continuously develop and refine expertise related to the company’s operations, clients, products, processes, strategies, and systems to maximize role effectiveness and client satisfaction.
• Provide back-up support for team leads and management, and complete other assignments as required and/or assigned.
• Build strong relationships across teams, promote innovation, and foster a collaborative, inclusive culture.
• Promote fun and a positive work culture—bring energy, collaboration, and motivation to your team.

Qualifications

• Professional experience in SaaS or a similar business environment
• Proven commitment to excellence, solving complex challenges, and delivering results with a positive, "can do" attitude
• Strong communication and influencing skills with the ability to communicate effectively at all levels—internally and externally
• Excellent critical thinking and problem-solving skills, with keen attention to detail and a focus on innovation and efficiency
• Self-starter who takes initiative, brings ideas to life, and drives independent execution
• Passion for continuous improvement and curiosity to explore new ways of working
• English fluency
• Client-facing experience, preferably with retention & negotiation experience
• Sales, Support, or Enablement background preferred
• Proficient in Salesforce, Excel, PowerPoint, and other relevant data management and reporting tools
• Candidates open to work on a EMEA (mid-shift)

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

For more information, visit www.spglobal.com/marketintelligence.

What’s In It For You?

Our Mission

Advancing Essential Intelligence.

Our People

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values

Integrity, Discovery, Partnership

Benefits

Our Benefits Include

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Global Hiring And Opportunity At S&P Global

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to:[e-mail] your request will be forwarded to the appropriate person.

US Candidates Only: Know Your Rights: Workplace discrimination is illegal

20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP202.1 - Middle Professional Tier I (EEO Job Group)