Sr. Specialist - S&P - Contract Management 4D

3502 Servicios Internacionales De Atencion Al Cliente, Limitada; Mumbai; Sur place; INR 1 800 000 - 2 800 000; Plein temps

Résumé du poste

Genpact, a leader in AI-driven solutions, seeks a Senior Specialist - Information Services Vendor Management to drive strategic vendor relationships and negotiations across the Information Services portfolio. This role coordinates with Legal, Procurement, Finance, Compliance, Information Security, Technology, and business teams to ensure governance and continuity.

As a senior leader, you will manage complex vendor discussions, shape renewal strategies, and advise executives on optimal supplier

Qualifications

• Senior commercial and vendor management leader for Information Services.

Responsabilités

• Strategic Vendor Management: manage a portfolio of strategic vendors and govern performance.
• Commercial Negotiation: lead complex negotiations, renewals, and commercial strategies.
• Contract and Commercial Governance: review contracts and mitigate risks with cross-functional teams.
• Business Partnership: advise senior stakeholders and align vendor strategy with business needs.
• Renewal and Portfolio Management: oversee onboarding, renewals, and cost optimization.
• Team Leadership and Capability Building: coach vendor management analysts and define playbooks.

Description du poste

Sr. Specialist - S&P - Contract Management

Ready to turn bold ideas into real-world impact?

At Genpact, we don't just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we're at the forefront of it. Genpact's AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world's leading enterprises.

Get to know us at genpact.com and on LinkedIn , YouTube , X , and Facebook .

Job Description

We are inviting applications for the role of Senior Specialist - Information Services Vendor Management (Band 4D)!

We are looking for a senior commercial and vendor management leader to drive strategic vendor relationships, commercial negotiations, contract governance, and subscription management across the Information Services function. The role manages critical external vendor relationships, leads complex commercial negotiations, supports business stakeholders, drives contract and renewal strategy, and protects service continuity across a diverse portfolio of research, data, analytics, technology, subscription, and professional-services suppliers. The successful candidate will operate as a trusted advisor to business leadership while providing functional guidance to supporting vendor management resources.

Responsibilities

Strategic Vendor Management

• Manage a portfolio of strategic vendors supporting business operations and client delivery.
• Develop sustainable vendor relationships aligned to long-term business objectives.
• Act as the primary point of contact for complex vendor discussions and escalations.
• Lead vendor governance, performance reviews, issue resolution, continuous-improvement actions.

Commercial Negotiation

• Lead complex commercial discussions, renewals, amendments, and negotiations from strategy through execution.
• Evaluate vendor proposals and recommend approaches that balance cost, risk, service continuity, operational needs, and business priorities.
• Develop negotiation strategies using business criticality, supplier leverage, switching cost, usage evidence, benchmarks, and market context.
• Negotiate sustainable commercial outcomes, protections, commitments, and flexibility while preserving effective vendor relationships.
• Manage sole-source and limited-alternative suppliers through structured trade-offs, escalation, and value-based negotiation levers.

Contract and Commercial Governance

• Review and assess vendor agreements, amendments, renewals, and commercial proposals.
• Identify contractual, operational, licensing, service-continuity, and commercial risks and translate them into clear business choices.
• Partner with Legal, Procurement, Finance, Compliance, Information Security, Technology, and business teams to support contract execution and governance.
• Ensure obligations, commitments, deliverables, renewal decisions, and approved commercial positions are effectively managed.

Business Partnership

• Partner directly with senior business stakeholders to understand requirements, intended usage, risks, and priorities.
• Provide recommendations on vendor strategy, renewals, service models, commercial options, and supplier alternatives.
• Support executive decision-making through analysis, risk assessment, market insight, and concise recommendations.
• Act as the bridge between business teams, governance functions, and vendor organizations.

Renewal and Portfolio Management

• Drive vendor lifecycle activities including onboarding, renewals, amendments, escalations, and exit planning.
• Use spend, entitlement, usage, performance, and business-demand information to shape portfolio and negotiation strategy.
• Drive right-sizing, consolidation, benchmarking, cost avoidance, and optimization initiatives.
• Establish governance processes that enable timely decisions, clear ownership, and continuity of service.

Team Leadership and Capability Building

• Provide day-to-day functional guidance and coaching to vendor management analysts and specialists.
• Set standards for negotiation planning, renewal readiness, documentation, escalation, and stakeholder communication.
• Develop practical operating procedures, playbooks, knowledge-shar