Sr. Site Reliability Engineer (SRE principles,SLIs, SLOs,AWSerror budgets, observability ,Debug[...]

Vertafore; Hyderabad; On-site; INR 1,000,000 - 1,500,000; Full time

Benefits offered by this job

Flexible work environment

Medical, vision & dental plans

401(k) Retirement Savings Plan

Job summary

Vertafore is looking for a Senior Site Reliability Engineer in Hyderabad, India. This role owns the reliability, scalability, performance, and operational integrity of critical production services. You will lead the full-service lifecycle from design through operations and incident response.

The successful candidate will have 4–5 years of hands-on experience in SRE, strong software engineering skills in C#, .NET, Java, or Python, and practical experience with AWS and Kubernetes.

Qualifications

• 4–5 years of hands-on Site Reliability Engineering or reliability-focused engineering experience.
• Proven operation at a senior engineering scope with accountability for reliability outcomes.
• Hands-on experience with AWS, Kubernetes, CI/CD, infrastructure as code, and hybrid environments.

Responsibilities

• Own production services end-to-end, ensuring reliability and scalability.
• Define and manage SLIs and SLOs, using error budgets for delivery decisions.
• Debug complex production issues using software engineering practices.

Skills

C#

.NET

Java

Python

React

AWS

Kubernetes

CI/CD

Linux

Windows systems

Education

Bachelor’s or master’s degree in computer science or equivalent experience

Job description

Senior Site Reliability Engineer

This role owns the reliability, scalability, performance, and operational integrity of critical production services. The Senior Site Reliability Engineer leads the full-service lifecycle— from design through operations, incident response, and continuous improvement—across AWS, hybrid data centers, and customer‑hosted environments.

Responsibilities

• Own production services end‑to‑end. Accountable for reliability, availability, scalability, performance, and operational health.
• Define and manage SLIs and SLOs, using error budgets to guide delivery decisions.
• Influence service and system design to improve fault tolerance, observability, and operational sustainability.
• Debug complex production issues across application code, services, and infrastructure using software engineering practices.
• Perform root‑cause analysis using logs, metrics, traces, and code‑level investigation.
• Build automation and self‑healing mechanisms to prevent repeat failures.
• Execute production changes (patching, certificate management, software releases) with safety, automation, and observability.
• Design and operate production observability aligned to service health and customer impact.
• Lead and participate in incident response for high‑severity events.
• Collaborate with engineering, product, architecture, and operations teams.
• Operate with autonomy and sound judgment in reliability decisions.

Qualifications

• 4–5 years of hands‑on Site Reliability Engineering or reliability‑focused engineering experience with end‑to‑end service ownership.
• Proven operation at a senior engineering scope with accountability for reliability outcomes.
• Strong software engineering skills in C#, .NET, Java, Python, React, or similar technologies.
• Practical experience applying SRE principles (SLIs, SLOs, error budgets).
• Hands‑on experience with AWS, Kubernetes, CI/CD, infrastructure as code, and hybrid environments.
• Strong knowledge of Linux and Windows systems, application platforms, and relational databases.
• Bachelor’s or master’s degree in computer science or equivalent experience.
• Participation in an on‑call rotation; flexible hours as required.

Benefits (Canada Only)

• The opportunity to work in a space where modern technology meets a stable and vital industry
• Medical, vision & dental plans
• Life, AD&D
• Short Term and Long Term Disability
• Pension Plan & Employer Match
• Maternity, Paternity and Parental Leave
• Employee and Family Assistance Program (EFAP)
• Education Assistance
• Additional programs – Employee Referral and Internal Recognition

Benefits (US Only)

• The opportunity to work in a space where modern technology meets a stable and vital industry
• We have a Flexible First work environment! Our North America team members use our offices for collaboration, community and team‑building, with members sometimes coming into an office and/or traveling depending on job responsibilities. Other times, the team works from home or a similar environment.
• Medical, vision & dental plans
  • PPO & high‑deductible options
• Health Savings Account & Flexible Spending Accounts Options
  • Health Care FSA
  • Dental & Vision FSA
  • Dependent Care FSA
  • Commuter FSA
• Life, AD&D (Basic & Supplemental), and Disability
• 401(k) Retirement Savings Plain & Employer Match
• Supplemental Plans – Pet insurance, Hospital Indemnity, and Accident Insurance
• Parental Leave & Adoption Assistance
• Employee Assistance Program (EAP)
• Education & Legal Assistance
• Additional programs – Tuition Reimbursement, Employee Referral, Internal Recognition, and Wellness
• Commuter Benefits (Denver)

Bonus Plans

The Professional Services (PS) and Customer Success (CX) bonus plans are a quarterly monetary bonus plan based upon individual and practice performance against specific business metrics. Eligibility is determined by several factors including start date, good standing in the company, and active status at time of payout.

The Vertafore Incentive Plan (VIP) is an annual monetary bonus for eligible employees based on both individual and company performance. Eligibility is determined by several factors including start date, good standing in the company, and active status at time of payout.

Vertafore strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

The selected candidate must be legally authorized to work in the United States.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all the job responsibilities, duties, skill, or working conditions. In addition, this document does not create an employment contract, implied or otherwise, other than an "at will" relationship.