Sr Services Enablement Manager

Fairygodboss; Dadri; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

UKG is seeking a Sr. Services Program Manager - Enablement Delivery (P2) to lead onboarding and role-based enablement initiatives.

You will coordinate end-to-end delivery, manage schedules and logistics, and collaborate with designers, SMEs, and stakeholders to ensure program readiness and successful execution. The role requires fluent English, strong project management, and the ability to drive multiple enablement initiatives in a fast-paced environment.

Qualifications

• Bachelor's degree or equivalent experience.
• 1.5+ years in program management, enablement, onboarding, learning operations, or related field.
• Strong project management, organizational, and stakeholder management skills.
• Experience coordinating multiple workstreams and managing competing priorities.
• Excellent written and verbal communication skills in English.
• Self-starter with ability to work independently in a fast-paced environment.
• Proficiency with Microsoft Office tools and LMS/enablement platforms preferred.

Responsibilities

• Coordinate the end-to-end delivery of onboarding, role-based enablement, and learning initiatives.
• Manage training schedules, learner rosters, facilitator assignments, communications, materials, and delivery logistics.
• Partner with instructional designers, facilitators, SMEs, and business stakeholders to ensure program readiness and successful execution.
• Support multiple enablement initiatives simultaneously while managing competing priorities.
• Track program milestones, risks, dependencies, and deliverables.
• Provide regular status updates, metrics, and insights to leadership and key stakeholders.
• Serve as a primary point of contact for program coordination and learner support.
• Facilitate meetings, follow-up activities, and stakeholder communications to drive alignment and execution.
• Maintain program documentation, learner records, delivery calendars, and reporting dashboards.
• Analyze learner feedback and program metrics to identify improvement opportunities.
• Support standardization and enhancement of enablement processes, communications, and operational practices.

Skills

Project management

Stakeholder mgmt

English communication

Analytical thinking

Independent worker

MS Office

LMS experience

Onboarding

Learning operations

Education

Bachelor's degree or equivalent experience

Tools

LMS platforms

Microsoft Office

Job description

Why UKG:

At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do.

We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters-and so do you.

Sr. Services Program Manager - Enablement Delivery (P2)

Role Overview

The Services Enablement Program Manager is responsible for planning, coordinating, and executing Customer Experience onboarding and role-based enablement programs. This role partners with cross-functional stakeholders to ensure learning initiatives are delivered effectively, operationally sound, and aligned to business objectives. Candidates must be fluent in English and able to support collaboration with US-based teams.

Key Responsibilities

Enablement Program Delivery

• Coordinate the end-to-end delivery of onboarding, role-based enablement, and learning initiatives.
• Manage training schedules, learner rosters, facilitator assignments, communications, materials, and delivery logistics.
• Partner with instructional designers, facilitators, SMEs, and business stakeholders to ensure program readiness and successful execution.
• Support multiple enablement initiatives simultaneously while managing competing priorities.

Program Operations & Stakeholder Management

• Track program milestones, risks, dependencies, and deliverables.
• Provide regular status updates, metrics, and insights to leadership and key stakeholders.
• Serve as a primary point of contact for program coordination and learner support.
• Facilitate meetings, follow-up activities, and stakeholder communications to drive alignment and execution.

Continuous Improvement

• Maintain program documentation, learner records, delivery calendars, and reporting dashboards.
• Analyze learner feedback and program metrics to identify improvement opportunities.
• Support the standardization and enhancement of enablement processes, communications, and operational practices.

Qualifications

• Bachelor's degree or equivalent experience.
• 1.5+ years of experience in program management, enablement, onboarding, learning operations, or a related field.
• Strong project management, organizational, and stakeholder management skills.
• Experience coordinating multiple workstreams and managing competing priorities.
• Excellent written and verbal communication skills in English.
• Strong analytical, problem-solving, and decision-making abilities.
• Self-starter with the ability to work independently in a fast-paced environment.
• Proficiency with Microsoft Office tools and experience with LMS, virtual learning, or enablement platforms preferred.

Success Factors

• Highly organized and detail-oriented.
• Strong collaborator who builds effective relationships across teams.
• Proactive communicator with a customer-focused mindset.
• Comfortable navigating ambiguity and driving continuous improvement.
• Adaptable and open to new ideas in an evolving environment.

Company Overview

UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry - because great organizations know their workforce is their competitive edge. Learn more at ukg.com.

UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.

Disability Accommodation in the Application and Interview Process

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [e-mail]