Sr Servicenow Technical Consultant

Cloud Analogy; Dadri; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

Cloud Analogy in India seeks an experienced Enterprise ServiceNow Professional with hands-on expertise across multiple ServiceNow modules, enterprise integrations, and AI-powered workflow automation. The candidate will be responsible for developing, implementing, integrating, and optimizing secure, scalable, and upgrade-safe ServiceNow solutions.

Responsibilities include ITSM, ITOM/CMDB, HRSD, SecOps, HAM, and ServiceNow AI capabilities; develop integrations, ensure upgrade-safe deployments, and

Qualifications

• 5+ years of actual hands-on ServiceNow experience.
• Strong practical knowledge of ITSM, ITOM/CMDB, integrations, and platform development.
• Experience across HRSD, SecOps, HAM, and ServiceNow AI capabilities.

Responsibilities

• Implement ITSM solutions covering Incident, Problem, Change, Request, Knowledge, and Service Catalog Management.
• Work on ITOM and CMDB capabilities, including Discovery, Service Mapping, Event Management, CSDM, CI relationships, and CMDB Health.
• Develop enterprise integrations using REST/SOAP APIs, IntegrationHub, OAuth 2.0, MID Server, and related technologies.
• Implement HRSD capabilities including HR Case Management, Employee Center, HR Services, and Employee Lifecycle Events.
• Configure and implement SecOps solutions covering Security Incident Response, Vulnerability Response, security integrations, and remediation workflows.
• Implement HAM solutions covering asset lifecycle, inventory, procurement integrations, asset-CI reconciliation, and reporting.
• Develop AI-enabled solutions using ServiceNow Generative AI, Now Assist, AI Agents, and AI workflows.
• Troubleshoot issues, support testing and deployments, optimize performance, and follow development best practices.
• Collaborate with business stakeholders and delivery teams to translate requirements into effective technical solutions.

Skills

ServiceNow development

ITSM

ITOM/CMDB

Integrations

HRSD

SecOps

HAM

AI capabilities

Job description

Experience: 5+ years of actual hands-on ServiceNow experience.

Job Description

We are looking for an experienced Enterprise ServiceNow Professional with strong hands-on expertise across multiple ServiceNow modules, enterprise integrations, and AI-powered workflow automation. The candidate will be responsible for developing, implementing, integrating, and optimizing secure, scalable, and upgrade-safe ServiceNow solutions.

Key Responsibilities

• Implement ITSM solutions covering Incident, Problem, Change, Request, Knowledge, and Service Catalog Management.
• Work on ITOM and CMDB capabilities, including Discovery, Service Mapping, Event Management, CSDM, CI relationships, and CMDB Health.
• Develop enterprise integrations using REST/SOAP APIs, IntegrationHub, OAuth 2.0, MID Server, and other integration technologies.
• Implement HRSD capabilities, including HR Case Management, Employee Center, HR Services, and Employee Lifecycle Events.
• Configure and implement SecOps solutions covering Security Incident Response, Vulnerability Response, security integrations, and remediation workflows.
• Implement Hardware Asset Management (HAM) solutions covering asset lifecycle, inventory, procurement integrations, asset-CI reconciliation, and reporting.
• Develop AI-enabled solutions using ServiceNow Generative AI, Now Assist, AI Agents, and agentic AI workflows.
• Troubleshoot technical issues, support testing and deployments, optimize performance, and follow ServiceNow development best practices.
• Collaborate with business stakeholders and delivery teams to translate requirements into effective technical solutions.

Required Skills and Experience

• 5+ years of actual hands-on ServiceNow experience in development, configuration, implementation, and support.
• Strong practical knowledge of ITSM, ITOM/CMDB, integrations, and ServiceNow platform development.
• Working experience or implementation exposure across HRSD, SecOps, HAM, and ServiceNow AI capabilities.
• Experience with solution implementation, debugging, technical documentation, and enterprise application integrations.
• Strong analytical, communication, troubleshooting, and problem-solving skills.

Preferred Certifications:

ServiceNow CSA and relevant CIS, CAD, integration, or AI-related certifications.