Sr ServiceNow Developer ITSM & CSM and Custom Development

Jade Global, Inc.; Hyderabad; On-site; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

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Job summary

A leading technology firm in Hyderabad seeks an experienced ServiceNow Developer to design, develop, and implement solutions on the ServiceNow platform. The role requires expertise in ITSM and CSM, along with strong skills in JavaScript and agile development. Candidates must have relevant certifications and a proven track record in delivering end-to-end solutions. Competitive benefits included.

Qualifications

• 6+ years of experience in ServiceNow implementations and optimizations.
• 5+ years of experience in ServiceNow ITSM core module delivery.
• 3+ years of experience in ITSM and CSM Pro.

Responsibilities

• Design and implement solutions on the ServiceNow platform.
• Document baseline and gather requirements with stakeholders.
• Execute system validation and prepare for application deployment.

Skills

JavaScript

ITIL practices

Agile development

SOAP/REST APIs

Education

CSA/CAD certifications

CIS-ITSM /CIS-CSM certification

Tools

SOAP/REST APIs

Job description

Sr ServiceNow Developer ITSM & CSM and Custom Development1You will be responsible for designing, developing, and implementing solutions on the ServiceNow platform that improve business efficiency and user experience.Working with client stakeholders to document baseline, working with a team of both functional and technical consultants through requirements gathering and sprint design sessions for the ServiceNow applications. Developing detailed implementation plans for deploying the ITSM and CSM Module Implementation including establishing key milestones, and finalizing budget/scope and high-level architectureSupporting the iterative configuration of the ServiceNow application, engage stakeholders to conduct reviews through joint design sessionsAssisting with executing system validation, preparing the organization for the transition and ensuring reading for deploying the Application build into productionForging strong relationships with both the clients and project teams that will contribute to your growth and developmentBasic Qualifications:* 6+ years of experience in ServiceNow implementations and optimizations* 5+ years of experience in the delivery and implementation of ServiceNow ITSM core module* 3+ years of experience in ITSM and CSM Pro.* Experience in Now Assist and Virtual Agent configurations.* Experience developing implementation plans in ServiceNow* Knowledge of HR functions, processes, and best practices will be preferred**Preferred Qualifications:**Experience in Project ManagementExperience with a full ITSM, and CSM suite implementation**Job Requirements*** Minimum 5+ years of ServiceNow development experience.* CSA/CAD certifications (Compulsory).* CIS-ITSM /CIS-CSM certification (Compulsory).* Strong knowledge of JavaScript.* Experience customizing ServiceNow using: Forms, UI Policies, Client Scripts, Workflows, UI Actions, Business Rules, Script Includes, Inbound Actions.* Extensive hands-on experience with web-based languages: JavaScript, CSS, Jelly, XML, HTML, and Glide.* Proficiency in integrating ServiceNow with third-party tools via SOAP/REST APIs.* Experience in agile development environments.* Strong understanding of ITIL practices and their application in ITSM and CSM solutions. Proven ability to deliver end-to-end solutions for ITSM and CSM requirements.* Excellent communication and presentation skillsWorking at Jade Global Talented people are drawn to world-class organizations that offer outstanding opportunities, and Jade Global is an employer of choice for individuals around the world. We invest in each employee’s personal and professional wellbeing because we understand that client success, as well as our ultimate success, starts with our employees. We seek to provide the benefits you need while standing behind you every step of the way. Our programs include health-related policies and leave donation policy.