Sr Service Operations Associate

Gartner; Gurugram District; On-site; INR 600,000 - 1,200,000; Full time

Benefits offered by this job

Group Medical Insurance

Parental Leave

Employee Assistance Program (EAP)

Charity match program

Generous paid time off

Job summary

Gartner is seeking a Sr. Ops Associate in India to strengthen the Service Operations team. You will drive client engagement by leading R&P scheduling with a large client portfolio and collaborate with global service delivery leaders to improve processes and dashboards.

You will support the end-to-end scheduling, data tracking, and outreach campaigns, leveraging LEAN principles to boost efficiency and outcomes for Gartner clients.

Qualifications

• Excellent written and verbal communication skills
• Intermediate Excel skills
• Comfortable understanding data and deriving actionable insights
• Excellent stakeholder presence and ability to convey insights in group meetings

Responsibilities

• Drive productivity of the service associates and enable process efficiency in service delivery
• Own and boost R&P coverage by client outreach for a large portfolio
• Send scheduling/campaign outreaches via campaign management tool
• Create validation trackers in Google Sheets/Excel with client details for scheduling
• Own end-to-end execution of critical scheduling processes for the BU
• Apply LEAN principles and identify process-improvement opportunities
• Replicate process optimization initiatives with senior team support
• Improve instrumentation (dashboards/reports/tools) to measure KPIs and alert leadership

Skills

Communication skills

Excel

Data analysis

Stakeholder management

Education

Science/Business/Economics/Operations degree

Job description

Sr. Ops Associate, Client Insights, CSO

What makes Gartner a GREAT fit for you?

When you join Gartner, you’ll be part of a fast‑growing team that helps the world become smarter and more connected. We’re the leader in our industry, achieving double‑digit growth by helping clients make the right decisions with business and technology insights they can’t find anywhere else. Our associates enjoy a collaborative work environment, exceptional training, and career development — as well as unlimited growth potential. If you like working with a generous, supportive, high‑performing team, Gartner is where you want to be.

About this role:

The CES arm of Gartner is currently seeking talented people to join its Service operations team in India. As a member of this team, you will get an opportunity to work on some of the key programs under operations which are aimed at driving client engagement and service productivity across Gartner.

This role involves driving higher client’s Review & Planning (R&P) calls thereby impacting client engagement and retention by actively working with the service delivery teams across geographies. ‘Client service call’ is a key vehicle through which services teams deliver value to our clients. To deliver value, securing R&P Call with every client is the first and the most critical step which also is the primary responsibility of this role.

What you’ll do:

• In this role, you will have the opportunity to work directly with Gartner’s service delivery group and respective leaders with the central goal of driving productivity of the service associates, and to enable process efficiency in the way the service team delivers value to the clients.
• Own and accountable for boosting R&P coverage by running client outreach operations for a large portfolio of clients. Partner and enable services teams on client outreach operation.
• Sending scheduling/campaign outreaches through a campaign management tool
• Creating Validation trackers in google sheets/ excel, incorporating client details and inputs required by the Services delivery associates for scheduling
• Owning the end to end execution of any critical scheduling process for the entire BU. E.g.: Owning various process tracker, running specialized outreaches campaigns
• Apply LEAN principles and identify process improvement opportunities for error‑free, automated processes
• Implement and replicate process optimization initiative with support from senior members in the team
• Continue to re‑engineer and optimize the instrumentation (dashboards, reports, tools) designed to measure and alert SDAs/Leadership on lagging/leading KPIs
• Own stakeholder management, relationship building with team members and with cross‑functional units.

What you’ll need:

• 1.5-3 years as an Operations Associate or equivalent role in Gartner
• Science, Business/Economics, Operations graduate experience in process management, multi‑team coordination management. Experience in service operations teams preferred.
• Excellent written, verbal communication skills
• Intermediate excel skills
• Comfortable understanding data, and deriving actionable insights
• Excellent stakeholder presence and ability to convey insights in a group meeting

What you will get:

• Competitive salary, generous paid time off policy, charity match program, Group Medical Insurance, Parental Leave, Employee Assistance Program (EAP) and more!
• Collaborative, team‑oriented culture that embraces diversity
• Professional development and unlimited growth opportunities

Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission‑critical priorities.

Since our founding in 1979, we’ve grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work?

Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

Gartner is the world authority on AI

At Gartner, you’ll join a company at the very center of the AI revolution. Gartner has proactive, objective guidance throughout clients’ AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact. You’ll have access to unmatched resources, expertise, and technology, and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes.

It’s an exciting time to be at Gartner, with limitless opportunities to make a real impact, grow your skills, and build a lasting, meaningful career in a field that’s reshaping the way we operate. If you’re passionate about AI and want to be part of a team that’s guiding the leaders who shape the world, Gartner is the place for you.

What do we offer?

Gartner offers world‑class benefits, highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it’s productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at [phone] or by sending an email to [e-mail].