Sr Product Specialist, GSSO

Gartner, Inc.; Gurugram District; On-site; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Competitive salary

Generous paid time off policy

Charity match program

Group Medical Insurance

Parental Leave

Employee Assistance Program (EAP)

Collaborative, team-oriented culture

Professional development and unlimited

Job summary

Gartner, Inc. in Gurugram seeks an Associate in Global Sales & Services Operations to support sales technology adoption, data governance, and process improvements across IT, Engineering, and Sales Operations.

You will manage Salesforce administration, write user stories in Jira, support releases, create training materials, and collaborate with cross-functional teams to drive efficiency and insights. A strong Scrum mindset and AI tools comfort are valued.

Qualifications

• Bachelor's degree or equivalent professional experience.
• 3+ years of experience in Sales Operations, Sales Support, Product Management, Business Analysis, or Salesforce-focused operations roles.
• Hands-on Salesforce Administration experience or similar CRM tools experience, including Object Manager, User Management, Profiles, Permission Sets, Permission Set Groups, and Delegated Administration.
• Experience with Salesforce administrative tools such as Data Loader, Salesforce Inspector, and data governance processes.
• Understanding of Agile methodologies with experience writing user stories, managing backlogs, and working within Jira and Scrum environments.
• Strong process documentation, workflow mapping, and training development skills.
• Excellent communication and stakeholder management skills with the ability to collaborate across technical and non-technical teams globally.
• Demonstrated ownership, problem-solving ability, and a continuous improvement mindset.
• Salesforce Certified Administrator (SADM-201) strongly preferred; CSPO or other Agile certifications are a plus.
• Comfort leveraging AI tools to improve productivity, analysis, and operational effectiveness.

Responsibilities

• Manage Salesforce administration activities including user setup, access management, role-based access controls (RBAC), permission set groups, delegated administration, and environment support.
• Partner with Product Managers and business stakeholders to gather requirements, document business needs, and translate them into well-groomed user stories and backlog items.
• Maintain high-quality Jira documentation, linking user stories to epics, initiatives, and product discovery activities while supporting sprint planning and agile ceremonies.
• Execute data governance activities, perform data audits, and leverage tools such as Salesforce Inspector, Data Loader, and SOQL-based processes to support administrative operations and mass updates.
• Support product releases, testing, deployment activities, and process improvements to ensure successful adoption of sales technology solutions.
• Create and maintain process documentation, standard operating procedures, knowledge articles, and training materials to drive operational scale and user enablement.
• Collaborate with cross-functional teams including IT, Engineering, Sales Operations, Change Management, and Technical Support teams to improve seller workflows and overall platform effectiveness.
• Leverage AI-powered tools to improve operational efficiency, enhance ticket quality, automate routine tasks, and generate actionable business insights.

Skills

Sales Operations

Salesforce Administration

Jira

Data governance

Stakeholder management

Agile / Scrum

AI tools

Education

Bachelor's degree or equivalent professional experience

Tools

Salesforce

Data Loader

Salesforce Inspector

Object Manager

User Management

Profiles

Permission Sets

Permission Set Groups

Delegated Administration

Jira

Job description

About the Role

Global Sales & Services Operations (GSSO) is the team that helps shape Gartner's mission-critical sales and services priorities and works with sales and services leaders to drive tactical and analytical insights. As an associate on the GSSO team, you'll be at the forefront of the ongoing transformation of Gartner's sales and services teams, which drive approximately $5.3B in Contract Value (CV). You will partner with business leaders across Gartner to support global sales and services teams comprised of nearly 9,000 associates who sell to and service every major function across the enterprise.

What You Will Do

• Manage Salesforce administration activities including user setup, access management, role-based access controls (RBAC), permission set groups, delegated administration, and environment support.
• Partner with Product Managers and business stakeholders to gather requirements, document business needs, and translate them into well-groomed user stories and backlog items.
• Maintain high-quality Jira documentation, linking user stories to epics, initiatives, and product discovery activities while supporting sprint planning and agile ceremonies.
• Execute data governance activities, perform data audits, and leverage tools such as Salesforce Inspector, Data Loader, and SOQL-based processes to support administrative operations and mass updates.
• Support product releases, testing, deployment activities, and process improvements to ensure successful adoption of sales technology solutions.
• Create and maintain process documentation, standard operating procedures, knowledge articles, and training materials to drive operational scale and user enablement.
• Collaborate with cross-functional teams including IT, Engineering, Sales Operations, Change Management, and Technical Support teams to improve seller workflows and overall platform effectiveness.
• Leverage AI-powered tools to improve operational efficiency, enhance ticket quality, automate routine tasks, and generate actionable business insights.

What You Will Need

• Bachelor's degree or equivalent professional experience.
• 3+ years of experience in Sales Operations, Sales Support, Product Management, Business Analysis, or Salesforce-focused operations roles.
• Hands-on Salesforce Administration experience or similar CRM tools experience, including Object Manager, User Management, Profiles, Permission Sets, Permission Set Groups, and Delegated Administration.
• Experience with Salesforce administrative tools such as Data Loader, Salesforce Inspector, and data governance processes.
• Understanding of Agile methodologies with experience writing user stories, managing backlogs, and working within Jira and Scrum environments.
• Strong process documentation, workflow mapping, and training development skills.
• Excellent communication and stakeholder management skills with the ability to collaborate across technical and non-technical teams globally.
• Demonstrated ownership, problem-solving ability, and a continuous improvement mindset.
• Salesforce Certified Administrator (SADM-201) strongly preferred; CSPO or other Agile certifications are a plus.
• Comfort leveraging AI tools to improve productivity, analysis, and operational effectiveness.

What You Will Get

• Competitive salary
• Generous paid time off policy
• Charity match program
• Group Medical Insurance
• Parental Leave
• Employee Assistance Program (EAP)
• Collaborative, team-oriented culture that embraces diversity
• Professional development and unlimited growth opportunities

Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities. Since our founding in 1979, we’ve grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work?

Our vast, virtually untapped market potential offers limitless opportunities - opportunities that may not even exist right now - for you to grow professionally and flourish personally. How far you go is driven by your passion and performance. We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients. Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

Gartner is the world authority on AI

At Gartner, you’ll join a company at the very center of the AI revolution. Gartner has proactive, objective guidance throughout clients’ AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact. You’ll have access to unmatched resources, expertise, and technology, and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes. It’s an exciting time to be at Gartner, with limitless opportunities to make a real impact, grow your skills, and build a lasting, meaningful career in a field that’s reshaping the way we operate. If you’re passionate about AI and want to be part of a team that’s guiding the leaders who shape the world, Gartner is the place for you.

What do we offer?

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers. In our hybrid work environment, we provide the flexibility and support for you to thrive - working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Equal Employment Opportunity

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity. Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at [phone] or by sending an email to [e-mail].