Manager, TPA

Gartner; Gurugram District; On-site; INR 2,000,000 - 4,000,000; Full time

Benefits offered by this job

Group Medical Insurance

Parental Leave

Employee Assistance Program

Job summary

Gartner is seeking a Manager within the Global Sales & Services Operations (GSSO) – Territory Planning & Analytics (TP&A) team in India. The role focuses on optimal territory investment, alignment strategies, and workflow governance to maximize productivity across enterprise sales and services.

You will lead a 3-4 person associates team and partner with sales leaders to drive improvements. The ideal candidate holds an MBA with 6+ years in client management, sales, or service operations, and is

Qualifications

• MBA with 6+ years of experience in Client Management, Sales, or Service Operations.
• Proficiency in Microsoft Office, especially Excel and PowerPoint; knowledge of Power BI/Macros is a plus.
• Strong time management skills to thrive in a fast-paced, deadline-driven environment.
• Experience working with large datasets from multiple sources.
• Excellent oral and written communication skills.
• Ability to present to diverse audiences at various organizational levels and cultures.

Responsibilities

• Oversee business-critical account assignment operations to boost sales productivity.
• Understand and enforce the sales strategy and Rules of Engagement, approving or escalating issues as appropriate.
• Ensure timely and accurate NSA assignments while continuously improving the process.
• Drive and support continuous improvement initiatives to enhance operational efficiency.
• Partner with sales leaders to provide strategic support across all territory planning and analytics-related projects.
• Drive and support cross-team collaboration to ensure best seller experience and increased productivity.
• Mentor and develop associates to enhance their skills and performance.
• Analyze regional data and metrics to identify trends and opportunities at multiple levels.

Skills

Client Management

Sales

Service Operations

Communication skills

Education

MBA

Tools

Excel

PowerPoint

Power BI

Job description

Global Sales & Services Operations (GSSO) is the team that helps shape Gartner's mission-critical sales and services priorities and works with sales and services leaders to drive tactical and analytical insights. As an associate on the GSSO team, you'll be at the forefront of the ongoing transformation of Gartner's sales and services teams, which drive approximately $5.3B in Contract Value (CV). You will partner with business leaders across Gartner to support global sales and services teams comprised of nearly 9,000 associates who sell to and service every major function across the enterprise.

About the role

The role is part of the Territory Planning & Analytics (TP&A) team in GSSO. The TP&A team is focused on designing the optimal territory investment, design and alignment strategy to maximize Sales (and Services) productivity. The Manager will be joining the New Assignment Team. The primary objective of this team is to ensure that accounts are validated and routed to the appropriate sales representative based on secondary research into company firmographic data.

The Manager will be a strategic partner to sales leaders within Gartner Research Sales that sells research products to C-level executives across all practice areas and is a key driver of Gartner’s growth. The manager will collaborate closely with GSSO leaders across the business to implement and support optimal territory investment, design, and alignment strategies to maximize sales productivity and experience. Additionally, the manager will oversee a team of 3-4 associates, focusing on account assignments to sales associates.

What you will lead

Sales Territory Operations

• Oversee business-critical account assignment operations to boost sales productivity.
• Understand and enforce the sales strategy and Rules of Engagement, approving or escalating issues as appropriate.
• Ensure timely and accurate NSA assignments while continuously improving the process.
• Drive and support continuous improvement initiatives to enhance operational efficiency.

Stakeholder Partnership

• Partner with sales leaders to provide strategic support across all territory planning and analytics-related projects.
• Drive and support continuous improvement initiatives to enhance operational efficiency.
• Partner with other team within GSSO and work in conjunction to ensure best seller experience and increased productivity.

People Management

• Drive and support continuous improvement initiatives to enhance operational efficiency.
• Successfully manage and develop associates to enhance their skills and performance.
• Document processes and coordinate cross-training to ensure operational consistency and resilience.

Reporting and Analytics

• Analyse regional data and metrics to identify trends and opportunity areas at various levels (e.g., region, industry, practice).
• Conduct regular analyses to ensure teams positively impact sales productivity and improve the overall experience.

What you will need

• MBA with 6+ years of experience in Client Management, Sales, or Service Operations.
• Proficiency in Microsoft Office, especially Excel and PowerPoint; knowledge of Power BI/Macros is a plus.
• Ability to thrive in a fast-paced, deadline-driven, and dynamic team environment.
• Strong time management skills to prioritize workload and meet deadlines with accurate results, even in high‑pressure situations.
• Demonstrated leadership and problem‑solving skills with a proven track record of driving initiatives.
• Experience working with large datasets from multiple sources.
• Excellent oral and written communication skills.
• Confidence in communicating and presenting to diverse audiences at various organizational levels and cultures.

What you will get

• Competitive salary, generous paid time off policy, charity match program, Group Medical Insurance, Parental Leave, Employee Assistance Program (EAP) and more!
• Collaborative, team‑oriented culture that embraces diversity
• Professional development and unlimited growth opportunities

Gartner offers world‑class benefits, highly competitive compensation and disproportionate rewards for top performers.

Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission‑critical priorities.

Since our founding in 1979, we’ve grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work?

Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

Gartner is the world authority on AI

At Gartner, you’ll join a company at the very center of the AI revolution. Gartner has proactive, objective guidance throughout clients’ AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact. You’ll have access to unmatched resources, expertise, and technology, and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes.

It’s an exciting time to be at Gartner, with limitless opportunities to make a real impact, grow your skills, and build a lasting, meaningful career in a field that’s reshaping the way we operate. If you’re passionate about AI and want to be part of a team that’s guiding the leaders who shape the world, Gartner is the place for you.

What do we offer?

Gartner offers world‑class benefits, highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it’s productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at [phone] or by sending an email to [e-mail].

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