Sr. Salesforce Developer - Service Cloud

Turtletech Tribe; Pune District; On-site; INR 1,400,000 - 2,300,000; Full time

Job summary

TurtleTech Tribe, a Salesforce consulting startup in Pune, seeks a Senior Salesforce Developer with hands‑on Service Cloud implementation experience. You will understand business needs, design solutions, and own development and implementation activities while collaborating closely with the client team.

Responsibilities include end‑to‑end Service Cloud work, custom development with Apex, LWC, and Flows, configuring case management and Omni‑Channel, building integrations, and ensuring secure,

Qualifications

• 4–5 years of hands-on Salesforce development experience.
• Experience with 2–3 full-cycle Salesforce implementations, including at least one hands-on Service Cloud implementation.
• Strong Apex, Triggers, asynchronous Apex, test classes, LWC, and Salesforce Flows skills.

Responsibilities

• Work on end-to-end Service Cloud implementations from requirement gathering to deployment.
• Develop custom functionality using Apex, Lightning Web Components (LWC), and Salesforce Flows.
• Configure Service Cloud features such as Case Management, Email‑to‑Case, Web‑to‑Case, case assignment and escalation, Omni‑Channel, Entitlements, Milestones, Knowledge, and Service Console.
• Configure Salesforce objects, data models, validation rules, approval processes, sharing rules, and security settings.
• Build integrations using REST/SOAP APIs, Named Credentials, Platform Events, middleware, and third‑party systems.
• Follow Salesforce coding standards and ensure solutions meet security and performance requirements.
• Manage deployments using Git, Salesforce CLI, VS Code, and sandbox environments.
• Perform testing, support UAT and go‑live activities, troubleshoot issues, and document the solutions delivered.

Skills

Apex

LWC

Salesforce Flows

Service Cloud

Case Management

Email-to-Case

Omni-Channel

REST/SOAP

Git

Salesforce CLI

VS Code

Security & Sharing

Education

Bachelor’s degree in CS/IT/Engineering

Tools

Git

Salesforce CLI

VS Code

Job description

Workplace Type: On-site (Customer Office)

Employment Type: Full-time

Experience: 2–3 Years

Availability to Join : Immediate to 15 days

About Us:

TurtleTech Tribe is a Salesforce consulting startup helping businesses solve real-world challenges through technology. We work closely with our clients to understand their needs and deliver practical Salesforce solutions. We specialize in leveraging Salesforce applications to drive business transformation and success through ideas, execution brilliance, and cutting‑edge technology adoption.

We are a team driven by innovation, purpose, and a relentless hunger to solve complex business problems.

Role Overview:

We are looking for a Senior Salesforce Developer with hands‑on experience in Service Cloud implementation and development. The candidate should be comfortable understanding business requirements, designing solutions, and taking ownership of development and implementation activities while working closely with the client team.

Key responsibilities:

• Work on end-to-end Service Cloud implementations, from requirement gathering and solution design to development, testing, and deployment.
• Develop custom functionality using Apex, Lightning Web Components (LWC), and Salesforce Flows.
• Configure Service Cloud features such as Case Management, Email‑to‑Case, Web‑to‑Case, case assignment and escalation, Omni‑Channel, Entitlements, Milestones, Knowledge, and Service Console.
• Configure Salesforce objects, data models, validation rules, approval processes, sharing rules, and security settings.
• Build integrations using REST/SOAP APIs, Named Credentials, Platform Events, middleware, and third‑party systems.
• Follow Salesforce coding standards and ensure solutions meet security and performance requirements.
• Manage deployments using Git, Salesforce CLI, VS Code, and sandbox environments.
• Perform testing, support UAT and go‑live activities, troubleshoot issues, and document the solutions delivered.

Required Skills & Experience:

• 4–5 years of hands‑on Salesforce development experience.
• Experience with 2–3 full‑cycle Salesforce implementations, including at least one hands‑on Service Cloud implementation.
• Good working knowledge of Service Cloud, particularly Case Management, Email‑to‑Case, Omni‑Channel, and SLA management.
• Strong skills in Apex, triggers, asynchronous Apex, test classes, LWC, and Salesforce Flows.
• Experience with Salesforce configuration, data modeling, sharing, security, and automation.
• Hands‑on experience with REST/SOAP integrations, Git, and Salesforce CLI‑based deployments.
• Working knowledge of Visualforce and Aura components.
• Good problem‑solving and communication skills, with the ability to work directly with clients and collaborate with the delivery team.

Certification:

• Salesforce Platform Developer I – Mandatory
• Salesforce Platform Developer II – Good to have

Qualifications:

Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.

Why Join Us:

• Work on Salesforce projects across different business domains.
• Learn new technologies and pursue relevant Salesforce certifications.
• Work closely with clients and take ownership of solution delivery.
• Grow with a collaborative team in a developing Salesforce consulting startup.