Sr. Sales Coordinator

Tessol (Sustainable Cold Chain); Mumbai; On-site; INR 600,000 - 800,000; Full time

Job summary

A leading cold chain logistics company in Mumbai is seeking a Sr. Sales Coordinator to support the sales and business development team. The ideal candidate will have 5-6 years of experience in sales coordination, with strong skills in managing customer accounts and ensuring timely communication. Responsibilities include preparing quotations, handling client inquiries, and processing orders. This full-time role offers a dynamic work environment focused on customer satisfaction and logistical efficiency.

Qualifications

• 5-6 years of experience in sales coordination or inside sales, preferably in HVAC or cold chain logistics.
• Strong organizational and coordination abilities required.
• Proactive problem-solving and follow-up skills are essential.

Responsibilities

• Assist the sales team in preparing and following up on quotations.
• Coordinate with technical teams for feasibility and pricing accuracy.
• Maintain an organized database of client interactions.

Skills

Sales coordination

Customer relationship management

Strong communication skills

Proficient in MS Excel

Attention to detail

Technical aptitude

Education

Bachelor’s degree in Business Administration

Mechanical / Electrical Engineering

Tools

Tally ERP

MS PowerPoint

Job description

Department: Sales & Business Development

Reports To: Sales Manager / Head of Sales

Employment Type: Full-time

Joining: Immediate

Experience: 5-6 years

The Sr. Sales Coordinator will support the sales and business development team in managing customer accounts, coordinating project proposals, preparing quotations, and ensuring smooth communication between clients, operations, and logistics teams. The role is key to ensuring timely order execution, accurate documentation, and excellent client service in the refrigeration and cold chain logistics segment.

Key Responsibilities

• Assist the sales team in preparing and following up on quotations, tenders, and project proposals for cold rooms, reefer trucks, and refrigeration systems.
• Coordinate with technical, procurement, and operations teams to ensure feasibility, pricing accuracy, and delivery timelines.
• Track project status, from lead generation to installation or dispatch, ensuring timely communication to all stakeholders.
• Maintain an organized database of client interactions, quotations, and sales documentation in CRM or ERP systems.
• Order Processing & Documentation
  • Process customer purchase orders and coordinate with the logistics and finance teams for billing, invoicing, and dispatch.
  • Prepare and maintain sales reports, order trackers, and monthly performance dashboards.
  • Ensure all documentation (such as POs, service contracts, and AMC agreements) is accurate and complete.
• Customer Relationship & Support
  • Handle client inquiries, provide updates on order and delivery status, and ensure timely after-sales coordination.
  • Support account managers in managing key customer relationships, particularly for B2B clients (e.g., food processors, pharma distributors, logistics companies).
  • Coordinate after-sales service calls or warranty support in collaboration with the service department.
• Schedule sales meetings, prepare meeting minutes, and circulate follow-up action points.
• Coordinate marketing activities such as trade shows, product demos, and client visits.
• Support management in compiling sales forecasts, pipeline updates, and performance reviews.

Qualifications & Skills

• 5-6 years of experience in sales coordination or inside sales, preferably in HVAC, refrigeration, or cold chain logistics industries.
• Bachelor’s degree in Business Administration, Marketing, Mechanical / Electrical Engineering, or a related field.
• Strong communication and interpersonal skills with a customer-first mindset.
• Proficient in MS Excel, PowerPoint, Tally ERP.
• Ability to multitask and manage deadlines in a fast-paced technical sales environment.
• Strong organizational and coordination abilities.
• Attention to detail and data accuracy.Proactive problem-solving and follow-up skills.
• Technical aptitude to understand refrigeration and cold chain solutions.
• Collaboration and teamwork.

Performance Indicators (KPIs)

• Timely quotation turnaround rate.
• Accuracy of order and documentation processing.
• Customer follow-up and response time.
• Contribution to sales pipeline conversion rate.