Sr. Revenue Operations BI Analyst

Cyara; Hyderabad; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Cyara is seeking a Senior Revenue Operations Data Analyst to own our GTM analytics strategy and execution. You will enable Sales, Marketing, and Customer Success with insights to accelerate growth and improve efficiency.

Ideal candidates have deep Enterprise SaaS experience, expert SQL skills, and proven BI dashboard capabilities across Tableau/Qlik/Power BI. This role requires strong data storytelling and collaboration with GTM leadership.

Qualifications

• 5+ years in data analytics or revenue operations for Enterprise SaaS.
• Experience building dashboards/reports in Tableau, Qlik, or Power BI.
• Strong SQL expertise for data extraction, transformation, and loading.
• Understanding of ARR, bookings, ACV, and churn metrics.

Responsibilities

• Own End-to-End GTM Analytics: primary owner for all GTM KPIs, dashboards, and reports.
• Serve as Salesforce SME; write SQL and manage Salesforce reports and objects.

Skills

SaaS industry acumen

Data modeling & structure

Communication

Attention to detail

Tools

Tableau

Qlik

Power BI

Job description

As the global leader in AI-powered customer experience assurance, we help some of the world's most recognized brands deliver seamless, reliable, and engaging interactions across voice, digital, messaging, and AI-powered channels. Every year, our platform helpsoptimizehundreds of millions of customer journeys, ensuring businesses can confidently deliver exceptional experiences at scale.

As enterprises race to deploy agentic AI, the defining question is no longer whether AI can handle customer interactions,it’swhether those interactions can be trusted. Cyara is the confidence layer that answers that question, testing AI agents with AI agents to detect hallucinations,validatedecisions, and ensure compliance before failures ever reach your customers.

Joining Cyara means helping shape the future of customer experience, partnering with some of the world’s biggest brands, and working alongside passionate, talented people who are committed to making every customer interaction better.

Job Summary:

We're looking for a highly skilled and experienced Senior Revenue Operations Data Analyst to own and drive our Go-To-Market ™ analytics strategy and execution. This critical role sits at the intersection of data, strategy, and business operations, ensuring our GTM teams (Sales, Marketing, Customer Success) have the insights needed to accelerate growth and operate efficiently. If you have a passion for data storytelling, a deep understanding of the Enterprise SaaS business model, and the technical chops to turn raw data into actionable intelligence, we want to hear from you!

Key Responsibilities:

• GTM Analytics Ownership: Own End-to-End GTM Analytics: Be the primary owner for all GTM KPIs and metrics, ensuring consistency, accuracy, and clear definitions across all GTM functions.
  BI Tool Management: Design, build, and maintain standard GTM metrics, reports, and Business Intelligence (BI) dashboards within our primary BI tool. Ensure dashboards are reliable, up-to-date, and visually effective for consumption by executives and GTM leadership.
  Ad Hoc Analysis: Fulfill custom, deep-dive ad hoc analytics requests from GTM leadership to investigate performance drivers, identify trends, and support strategic decision-making (e.g., pipeline analysis, campaign ROI, churn drivers).
• Data & System Expertise: Salesforce Mastery: Serve as the subject matter expert for Salesforce data as the primary source for GTM reporting. This includes a strong understanding of Salesforce objects, their relationships, and the underlying data structure.
  SQL Development: Write, update, and maintain complex SQL scripts necessary to extract, transform, and load data for reporting and dashboard development, ensuring data integrity and performance.
  Salesforce Reporting: Manage, build, and maintain existing and new reports and dashboards directly within the Salesforce platform for frontline user visibility.

Qualifications:

Minimum Requirements:

• Experience: Minimum of 5 years of experience in a data analyst, business intelligence, or revenue operations role, specifically building reports and providing analytics for an Enterprise SaaS business.
• BI Tool Expertise: Extensive, hands‑on experience in BI dashboard and report development (e.g., Tableau, Qlik, Power BI) within an Enterprise SaaS environment.
• SQL Proficiency: Expert-level proficiency in SQL for data manipulation, query optimization, and script building required for reporting needs

Required Skills & Knowledge:

• SaaS Industry Acumen: Deep understanding of the Enterprise SaaS business model, key GTM operational processes, and common revenue metrics (e.g., ARR, bookings, ACV, lead-to-opportunity conversion, sales cycle length, retention rates).
• Data Modeling & Structure: Strong technical knowledge of Salesforce data objects, their relationships, and the overall data structure, including custom objects.
• Communication: Excellent written and verbal communication skills with the ability to translate complex data findings into clear, actionable business insights for non-technical stakeholders.
• Attention to Detail: Exceptional attention to detail and a commitment to data accuracy and quality.

Why you should join us:

Looking for a place where your ideas matter, your growth is accelerated, and your work creates real impact? Welcome to Cyara. We're building the assurance layer that gives enterprises the confidence to deploy agentic AI at scale with a global team that values curiosity, collaboration, and continuous learning. Whether you're launching new ideas, solving complex problems, or learning from talented colleagues across the world, you'll be surrounded by people who challenge and support you to do your best work. At Cyara, inclusivity isn't a buzzword, it's part of who we are. We foster a culture where everyone feels seen, heard, and empowered to contribute. Pair that with competitive pay, comprehensive benefits, flexible work options, recognition programs, and a strong focus on employee well-being, and you've got a workplace designed for both success and fulfilment. Big opportunities. Real impact. Amazing people. That's the Cyara experience. Cyara’s Diversity, Equity, Inclusive and Belonging Statement: At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination‑free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success.

Cyara’s Values Statement:

At Cyara, our values shape everything we do.We'repassionate aboutDelivering Excellenceby putting the customer first, collaborating globally, and always striving to improve.We take smart risks andInnovate Boldly, setting new standards and learning from every experience. Integrity Firstis our cornerstone,we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive.