Sr. Solution Engineer

Cyara; Hyderabad; On-site; INR 1,000,000 - 1,500,000; Full time

Benefits offered by this job

Innovative work environment

Diversity and Inclusion initiatives

Continuous learning opportunities

Job summary

A leading customer experience technology firm in Hyderabad is looking for a Sr. Solution Engineer to manage internal demo environments and support proof-of-concept initiatives. You will work closely with cross-functional teams ensuring the performance and reliability of demo environments. The ideal candidate will have 5-10 years of experience in Solutions Engineering and a strong background in telephony and DevOps practices. This role emphasizes collaboration and a passion for delivering exemplary customer experience.

Qualifications

• 5-10 years of experience in Solutions Engineering, Technical Support, DevOps, or System Administration.
• Hands-on experience with telephony systems, SIP, CPaaS, IVR.
• Strong DevOps capabilities: CI/CD, automation scripting.

Responsibilities

• Own the full lifecycle of demo environments including setup and maintenance.
• Manage release deployments and ensure environment uptime.
• Support POCs and collaborate with Sales Architects.

Skills

Technical administration

DevOps discipline

Telephony & AI infrastructure expertise

Troubleshooting skills

Strong communication skills

Education

5-10 years in Solutions Engineering or related fields

Tools

Amazon Connect

Twilio

Genesys Cloud

Job description

Company Overview

Cyara is the global leader in AI-powered customer experience assurance, committed to eradicating bad CX. As the only unified platform for continuous testing and monitoring across voice, digital, messaging, and conversational AI channels, Cyara empowers hundreds of the world’s leading brands to optimize more than 350 million customer journeys every year. With enterprises rapidly deploying agentic AI systems that adapt, learn, and make autonomous decisions in real time, Cyara provides the assurance layer that turns pilots into production-ready deployments—testing AI agents with AI agents to catch what scripts can’t. From full journey visibility to AI governance, trust validation, and compliance, Cyara ensures every touchpoint works flawlessly and every AI interaction solves customer problems while delighting them in the process. Cyara helps businesses deliver secure, friction-free, and high-quality CX at scale. Interested to find out more about us? Check out: www.cyara.com

Values

At Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly, setting new standards and learning from every experience. Integrity First is our cornerstone—we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive.

DEI Statement

At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination‑free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success.

Position Summary

The Sr. Solution Engineer is responsible for end-to-end ownership of Cyara’s internal demo environments, labs, and POC workspaces. This role combines technical administration, DevOps discipline, release/change management, telephony & AI infrastructure expertise, and Solution Architect–level understanding of Cyara’s platform. The ideal candidate is deeply technical, self-driven, meticulous with environment hygiene, and passionate about enabling world-class demos and customer proof‑of‑concepts. This role works closely with Sales Architects, Product, Engineering, and Sales Enablement teams to ensure our demo assets remain current, performant, and compelling for customers across the globe.

Key Responsibilities

• Environment Management & Administration
  • Own the full lifecycle of Cyara demo environments (setup, configuration, updates, maintenance, and retirement)
  • Manage release deployments and apply platform updates, patches, hotfixes, and new feature enablement
  • Maintain data hygiene across environments, including test data cleansing, synthetic data generation, AI training asset updates, telephony and routing data refresh
  • Ensure environment uptime, performance, reliability, and security compliance
  • Implement monitoring, alerting, and logging for key demo systems and connectors
• DevOps, Telephony, and Platform Operations
  • Manage integrations across CCaaS, telephony, SIP trunks, CPaaS, and cloud services used in demos/POCs
  • Troubleshoot platform, network, routing, or telephony issues across end‑to‑end CX flows
  • Support CI/CD pipelines for demo automation and environment refresh cycles
  • Maintain configuration scripts, templates, and automation tools for scalable environment management
• Demo & POC Support (Solution Architect Level)
  • Understand Cyara’s full product suite—Transform, Analyze, Monitor, Optimize, Agentic AI and support custom demo creation
  • Build tailored demo workflows, test cases, dashboards, and CX visualizations for specific industries and use cases
  • Assist Sales Architects during customer POCs with environment setup, data preparation, onboarding, and troubleshooting
  • Collaborate with Product and Engineering teams to validate new features, functionality, and integrations before production or demo use
• Cross‑Functional Collaboration
  • Work hand‑in‑hand with Sales Architects globally to understand demo needs and create reusable assets
  • Partner with Product Marketing to update demo stories and align technical capabilities with market messaging
  • Coordinate with Engineering for visibility into releases, product changes, and backward compatibility
  • Document environment configurations, processes, and best practices for internal teams

Technical Expertise

• 5-10 years of experience in Solutions Engineering, Technical Support, DevOps, or System Administration roles
• Hands‑on experience with telephony systems, SIP, CPaaS, IVR, routing, UCaaS, or CCaaS solutions (e.g., Genesys Cloud, NICE CXone, Amazon Connect, Five9, Twilio)
• Solid understanding of AI system workflows, including prompt engineering concepts, AI data training sets, analytics pipelines, or LLM‑based applications
• Strong DevOps capabilities: CI/CD, XML/YAML/JSON configuration, automation scripting (Python or Adaptable Language), cloud infrastructure basics (AWS/Azure/GCP)
• Strong troubleshooting skills across network, telephony, and application layers

Solution Architecture & Demo Skills

• Ability to design and deliver tailored demos or proof‑of‑concept workflows
• Strong understanding of customer experience, testing, monitoring, and automation concepts
• Familiarity with API integrations, webhooks, and enterprise IT architecture

Environment & Release Management

• Experience managing multi‑tier applications, releases, and updates in a controlled environment
• Proficiency with configuration management, versioning, and rollback strategies

Soft Skills

• Excellent written and verbal communication skills (English)
• Highly organized, detail‑oriented, and able to manage multiple parallel priorities
• Strong collaborator with a proactive, problem‑solving mindset
• Ability to work in a fast‑paced, global, cross‑functional environment

Recruitment Policy

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.