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Genpact is seeking a senior delivery professional to drive demand intake, program governance, and value realization across Conversational AI and GenAI initiatives. You will bridge business stakeholders with AI product leads, architecture, and security teams to ensure alignment with strategic goals.
In this role you will manage enterprise-scale digital transformation programs, lead cross-functional stakeholders, and coach teams to deliver AI-enabled business outcomes from roadmap to execution.
Drive demand intake, business engagement, backlog management, prioritization, program governance, executive communications, adoption tracking, and value realization across the Conversational AI and Generative AI portfolio. The role acts as the bridge between business stakeholders, the AI Product Lead, Technical Architect, and Security & Governance teams to ensure AI initiatives are aligned to business objectives, prioritized effectively, and delivered successfully.
Good years of Business Analysis, Product Management, or Program Management experience. Experience in requirement gathering - running workshops with senior stakeholders. Good years managing enterprise-scale digital transformation programs. Good years working on Conversational AI, Automation, Copilot, GenAI, or Intelligent Automation initiatives. Experience managing cross-functional stakeholders across Business, IT, Security, Compliance, and Operations. Proven experience managing AI demand pipelines, roadmaps, release planning, and prioritization processes. Experience presenting to senior leadership and executive committees.
CBAP (Certified Business Analysis Professional) | PMI-PBA (Professional in Business Analysis). AI Certifications Highly Preferred: Microsoft Certified: Azure AI Fundamentals (AI-900), Microsoft Certified: Azure AI Engineer Associate (AI-102). Microsoft Applied Skills: Build Generative AI Solutions.
Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business Analytics. Certifications AWS Certified Solutions Architect - Professional - Amazon Web Services (AWS) Amazon Web Services (AWS).
Agile Methodology, Change Management, Client Relations, Collaboration Tools, Design Thinking, Executive Presence, Inclusion, Modernizing Operations, People Leadership, Personal Effectiveness, Project Management, Risk Management, Scaled Agile Framework (SAFe), Storytelling, Language English, Language Proficiency - Proficient - C2.
Additional Job Location - Job Type Regular. Master Skill List - Technology Delivery Management. Remote Type - Office Work. Shift - Day Job (India).
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
We're an agentic and advanced technology solutions company that runs mission-critical operations for the world's leading companies, while building and deploying the agentic products and technology that power those operations. Our teams bring deep expertise to shape what AI can do and change how businesses actually run. Join us to build the career you want - and be on it because you'll be in it. At Genpact, your expertise grows because you're inside the work. Whether you build AI systems or bring deep knowledge of how businesses run, you'll work on real challenges that change how the world's leading companies operate. There is a lot to learn here, and room to grow.