Sr. Program Manager, Cost of Returns

Amazon Business; Bengaluru; On-site; INR 2,800,000 - 4,500,000; Full time

Job summary

ASSPL - Karnataka seeks a Senior Program Manager to streamline returns reduction and abuse prevention for Amazon India. You will manage requirements, track metrics, and identify innovations to strengthen our defence against returns and its costs, including fraud and abuse.

You will collaborate across functions to design strategies, set goals, and monitor progress. Strong program management and analytical skills will optimize processes and cost-reduction opportunities.

Qualifications

• 5+ years of program or project management experience.
• Experience using data and metrics to determine and drive improvements.
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership.
• 2+ years of driving process improvements experience.
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field.

Responsibilities

• Lead efforts to reduce policy and process defects and associate abuse to reduce cost of returns and concessions.
• Run cross-functional product and program mechanisms across business, product, and tech stakeholders.
• Streamline cross-functional collaboration to establish program goals, KPIs, and track progress at regular intervals.
• Manage roadmaps and publish quarterly updates on achievements and learnings.

Skills

Data-driven decisions

Program strategy ownership

Stakeholder communication

Process improvement experience

Education

Master's degree or MBA in business, operations or related field

Job description

As a Senior Program Manager, you will streamline team's returns reduction and abuse prevention efforts for Amazon India. You will be responsible for managing requirements, tracking metrics, and identifying innovations to continually strengthen our defence against returns and its associated costs, including fraud and abuse.

As a Senior Program Manager, you will streamline team's returns reduction and abuse prevention efforts for Amazon India. You will be responsible for managing requirements, tracking metrics, and identifying innovations to continually strengthen our defence against returns and its associated costs, including fraud and abuse.

You will collaborate cross-functionally to design strategies, establish goals and monitor progress regularly. Your program management and analytical skills will help optimize processes, identify emerging opportunities of cost reduction and abuse Modus Operandi (MOs), and benchmark our performance.

If you have extensive experience driving large scale programs across functions, managing stakeholder expectations, and continually identifying defects and and their solutions through data-driven insights, this is the ideal position for you to make a significant impact at Amazon's scale.

Key job responsibilities

• Lead the efforts to reduce policy and process defects and associate abuse to reduce cost of returns and concessions
• Run cross-functional product and program mechanisms across business, product, and tech stakeholders
• Streamline cross-functional collaboration to establish program goals, KPIs, and track progress at regular intervals. Identify potential blockers upfront and find solutions.
• Manage the roadmaps and publish quarterly updates on achievements and learnings.

Basic Qualifications

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Preferred Qualifications

• 2+ years of driving process improvements experience
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

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Company

ASSPL - Karnataka

Job ID: A10441687