Sr. Program Manager, Abuse Prevention

Amazon; Bengaluru; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

Amazon India seeks a Senior Program Manager to own multiple cost reduction programs, including rejects reduction, salability improvements, and abuse prevention. You will manage requirements, track metrics, and lead initiatives across stakeholder teams to keep metrics under control.

You will collaborate cross-functionally to design strategies, set goals, monitor progress, and benchmark performance using data-driven insights.

Qualifications

• 3+ years of post Master's, full-time relevant industry experience.
• Full-time MBA program in management, business administration, economics, engineering, marketing.

Responsibilities

• Lead cost reduction and abuse prevention programs for Amazon India.
• Collaborate cross-functionally to design strategies, establish goals and monitor progress.
• Manage requirements, track metrics and identify initiatives to keep metrics under control.
• Publish quarterly updates on achievements and learnings.

Skills

Cross-functional collaboration

Stakeholder management

Data-driven decision making

Education

MBA in management/business administration/economics/engineering/marketing

Master's degree in CS/engineering/analytics/mathematics/statistics/IT

Job description

As a Senior Program Manager, you will own multiple cost reduction programs for Amazon India such as rejects reduction, salability improvements, and abuse prevention. You will be responsible for managing requirements, tracking metrics, and identifying and executing initiatives to keep those metrics under control across various Amazon India stakeholder teams.

You will collaborate cross-functionally to design strategies, establish goals and monitor progress regularly. Your program management and analytical skills will help optimize processes, identify emerging opportunities of cost reduction and abuse Modus Operandi (MOs), and benchmark our performance.

If you have extensive experience driving large scale programs across functions, managing stakeholder expectations, and continually identifying defects and and their solutions through data-driven insights, this is the ideal position for you to make a significant impact at Amazon's scale.

Key job responsibilities

As a Senior Program Manager, you will be responsible for managing our returns and concessions cost reduction and abuse prevention programs for India. In this role, you will:

• Lead the efforts to reduce policy and process defects and associated abuse to reduce cost of returns and concessions
• Run cross-functional product and program mechanisms across business, product, and tech stakeholders
• Streamline cross-functional collaboration to establish program goals, KPIs, and track progress at regular intervals. Identify potential blockers upfront and find solutions.
• Manage the roadmaps and publish quarterly updates on achievements and learnings.

Basic Qualifications

• 3+ years of post Master's, full-time relevant industry (professional or military) experience
• full-time MBA program in management, business administration, economics, engineering, marketing

Preferred Qualifications

• Experience with Lean/Six Sigma
• Master's degree
• Master's degree in computer science, engineering, analytics, mathematics, statistics, IT or equivalent

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