Senior Program Manager, ReCommerce Team

Amazon; Bengaluru; On-site; INR 4,500,000 - 7,500,000; Full time

Job summary

Amazon in Bangalore is seeking a ReCommerce Senior Program Manager to identify key input drivers, develop initiatives, and scale ReCommerce solutions to recover value from unsellable returns and slow-moving inventory.

You will work across Sellers, Category, Finance, Operations, Legal, Product and Tech to drive operations excellence and vendor experience, influencing strategy and long-term vision.

Qualifications

• 5+ years of working cross functionally with tech and non-tech teams.
• 5+ years of program or project management experience.
• 5+ years of delivering cross functional projects experience.
• Experience defining program requirements and using data and metrics to determine improvements.
• 2+ years of driving process improvements experience.
• Master's degree, or MBA in business, operations, etc.

Responsibilities

• Identify input drivers and develop initiatives to scale ReCommerce solutions.
• Build vendor contracts framework and drive execution.
• Collaborate with Sellers, Category, Finance, Operations, Legal, Product and Tech teams to improve vendor experience.
• Influence customer experience, productivity, profitability and long-term vision.

Skills

Cross-functional collaboration

Program management

Project delivery

Data-driven decisions

Education

Master's/MBA degree

Job description

Are you customer obsessed, flexible, smart and analytical, strategic yet execution focused, hungry and passionate about e-commerce, experienced, and entrepreneurial leader with a strong work ethic? If yes, this opportunity will appeal to you.

We are looking for customer obsessed, data driven Manager to join the India ReCommerce team to solve the hardest problems for our Customers and Sellers. The ideal candidate has business acumen and judgment, curiosity, excellent analytical abilities, strong technical skills, solid team management experience, superior written and verbal communication skills, and the ability to influence cross-functional teams. He/she will have a strong bias toward data driven decision making. He/she will be a self-starter, comfortable with ambiguity and juggling multiple projects, able to think big and be creative (while paying careful attention to detail), and will enjoy working in a fast-paced dynamic environment.

As ReCommerce Senior Program Manager, you will be responsible for identifying the key input drivers, develop program initiatives and identify product solutions that will help to scale the ReCommerce Solutions improving value recovery from unsellable returns and unhealthy (slow moving non-moving) inventory. You will focus on building a vendor ecosystem that is capable of keeping pace with the growth in business volumes while simultaneously improving value recovery for sellers. You will need to apply strong financial acumen to build and operationalize framework for vendor contracts and execution. You will work closely with the Sellers, Category, Finance, Operations, Legal, Product and Tech teams to develop services for Sellers, to drive operations excellence and to improve vendor experience. As a key member of the team, you will directly influence business decisions including customer experience, productivity, profitability and long term vision.

This role will be based at Bangalore.

Deliverables/ Scope:

• Responsible for managing India ReCommerce program charter
• Own and develop KPI/metrics/goals to measure input drivers and build the framework to influence strategic decision making and planning for program roadmap
• Work with a large and diverse set of stakeholders cutting across Supply Chain, Fulfillment Center Operations, Finance and Compliance teams to develop processes and improve performance.
• Have a keen pulse on external market and competitive trends to make right trade-offs and operate with agility to deliver results
• Work with Tax, Legal and other compliance teams to set up processes to ensure adherence to tax obligations for sellers and Amazon.
• Work with product and technology teams to shape the vision of products and use of technology to scale ReCommerce programs

Basic Qualifications

• 5+ years of working cross functionally with tech and non-tech teams experience
• 5+ years of program or project management experience
• 5+ years of delivering cross functional projects experience
• Experience defining program requirements and using data and metrics to determine improvements

Preferred Qualifications

• 2+ years of driving process improvements experience
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

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