Client Success Partner

Gartner India Research & Advisory Services Private Limited; Gurugram District; Hybrid; INR 800,000 - 1,500,000; Full time

Benefits offered by this job

Competitive salary

generous paid time off policy

charity match program

Medical

Dental & Vision Plans

Parental Leave

Employee Assistance Program (EAP)

401K matching and more!

Collaborative, team-oriented culture

Job summary

Gartner India Research & Advisory Services Private Limited seeks a Client Success Partner to onboard clients, surface business priorities, and drive value from Gartner services. You will manage relationships across IT, HR, Supply Chain, Marketing, Finance, Legal and Sales to ensure satisfaction, retention and growth.

Ideal candidates have 2+ years in marketing or related roles, a Bachelor222s degree, and proven ability to create engaging campaigns that deliver measurable results.

Qualifications

• 2+ years of relevant professional experience, marketing preferred.
• Bachelor222s degree preferred.
• Experience in content marketing, B2B marketing, or digital marketing with proven campaigns.
• Strong communication and collaboration skills.

Responsibilities

• Onboard clients and demonstrate Gartner value to drive engagement and retention.
• Build and nurture relationships with multiple client roles from CIOs to line managers.
• Facilitate calls and engagements to surface priorities and action plans.
• Collaborate with internal Gartner partners to maximize client value.
• Review client portfolio performance and engagement metrics regularly.

Skills

Content marketing

B2B marketing

Digital marketing

Client relationship management

Communication skills

Education

Bachelor222s degree

Job description

Client Success Partner

About the role: The Client Success team follows a Client for Life Philosophy, and individuals in this role ensure that every Gartner client receives value far exceeding their investment. Associates seek to understand and surface client’s business priorities, breakdown challenges, apply logic, and identify the most effective ways to support the client in making the right decisions for their business. They are responsible for onboarding clients, proving the concept of Gartner services, and stimulating client engagement of products that are used by large client teams.

What you will do:

• Build, develop and manage relationships with a variety of clients ranging from senior C-levels to more junior client professions in IT, HR, Supply Chain, Marketing, Finance, Legal, and Sales practices ensuring they are successful in the utilization of their Gartner subscription, resulting in customer satisfaction, retention, and growth
• Introduce Gartner services and capabilities to new clients and communicate value to decision makers
• Facilitate client calls and engagements to surface client priorities, and recommend a program of action that drives high value and return of investment on their Gartner membership
• Collaborate with internal Gartner partners to overcome obstacles and maximize the value Gartner delivers to clients
• Conduct regular reviews of client book of business looking into performance and key client engagement metrics

What you will need:

• 2+ years relevant professional experience - marketing experience preferred
• Bachelor’s degree preferred
• Demonstrated experience in content marketing, B2B marketing, or digital marketing, with a strong understanding of how to create and execute campaigns that drive engagement and deliver measurable results.
• Familiarity with marketing strategies, analytics tools, and industry best practices is highly desirable.
• Proven track record of success fueled by a passion for delighting clients
• Strong communication, collaboration, prioritization, critical thinking, and influencing skills

What you will get:

• Competitive salary
• generous paid time off policy
• charity match program
• Medical
• Dental & Vision Plans
• Parental Leave
• Employee Assistance Program (EAP)
• 401K matching and more!
• Collaborative, team-oriented culture that embraces diversity
• Professional development and unlimited growth opportunities

Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities. Since our founding in 1979, we’ve grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work? Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance. We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

Gartner is the world authority on AI

At Gartner, you’ll join a company at the very center of the AI revolution. Gartner has proactive, objective guidance throughout clients’ AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact. You’ll have access to unmatched resources, expertise, and technology, and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes. It’s an exciting time to be at Gartner, with limitless opportunities to make a real impact, grow your skills, and build a lasting, meaningful career in a field that’s reshaping the way we operate.

What do we offer?

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging, and inspiring.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity. Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at [phone] or by sending an email to [e-mail] .

Experience Level Mid Level