Sr.Process Associate - Marcom, Sales and Delivery Services

Placement Baba; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

Siemens Bangalore is seeking a Sr. Process Associate focused on Marcom, Sales and Delivery Services. The role drives end-to-end order management, billing, and SAP-based processing to ensure timely fulfilment and high customer satisfaction.

The position requires strong knowledge of O2C, contract administration, and cross-functional coordination with logistics, warehouse, and planning teams. This is a full-time on-site opportunity in Bengaluru.

Qualifications

• Must have strong knowledge of order management and billing processes.
• Experience with O2C workflows and service contracts admin.
• Excellent communication and customer interaction skills.
• Willing to work in shifts and handle escalations.

Responsibilities

• Manage end-to-end order processing from creation to delivery and fulfilment.
• Monitor SLA, KPIs, and Turnaround Time, and resolve delays.
• Coordinate with logistics, warehouse, planning, and sales teams to resolve issues.
• Utilize SAP for order processing and reporting, and maintain data accuracy.
• Communicate status updates to internal and external stakeholders.

Skills

Order Management

Billing

SAP

Reporting

Communication

Customer Interaction

Tools

SAP ERP

Job description

Actively HiringSI# Sr.Process Associate - Marcom, Sales and Delivery ServicesSiemensBengaluru UrbanExperience1-3 yearsSalaryNot disclosedLocationBengaluru UrbanJob TypeFull timeSkills:Order ManagementBillingJob DescriptionJob Title: Sr.Process Associate - Marcom, Sales and Delivery ServicesCompany: SiemensJob Category: SAP SDRoles & Responsibilities:You’ll Make a Difference By\\* The Order Management / Customer Support Specialist is responsible for managing end\\-to\\-end order processing, ensuring timely fulfilment, and delivering excellent customer experience. The role requires strong SAP knowledge, supply chain understanding, and the ability to handle customer interactions, queries, and exceptions efficiently.\\* Order Management+ Manage end\\-to\\-end order lifecycles from order creation to delivery and fulfilment.+ Ensure adherence to SLA, KPIs, and Turnaround Time (TAT).+ Monitor order status and proactively resolve delays.\\* Exception Handling+ Identify and manage exceptions across the order fulfilment cycle.+ Coordinate with internal teams (logistics, warehouse, planning, sales, commercial) to resolve issues.+ Take ownership of escalations and ensure timely resolution.\\* Supply Chain Coordination+ Apply strong supply chain knowledge to support order fulfilment.+ Collaborate with cross\\-functional teams to ensure smooth operations.+ Understand dependencies such as inventory, shipping, and distribution.\\* SAP \\& Reporting+ Utilize SAP for order processing and tracking (T\\-codes, reports).+ Generate and analyze reports for performance and issue tracking.+ Maintain accurate system data and documentation.\\* Communication \\& Coordination+ Maintain excellent communication with internal and external stakeholders.+ Provide regular updates on order status, delays, and resolutions.+ Ensure clarity and accuracy in all communication.This role is based in Bangalore. But you’ll also get to visit other locations in India and globe, so you’ll need to go where this journey takes you. In return, you’ll get the chance to work with teams impacting entire cities, countries and the shape of things to come. We’re Siemens. A collection of over 312,000 minds building the future, one day at a time in over 200 countries. \\#STSWork Location: Bangalore Urban, Karnataka, IndiaAvailability: Full timeRequirementsSiemens Global Business Services (GBS) is a Siemens Service Company that provides innovative digital solutions and customer\\-oriented business services. With 1-3 years of experience, Siemens GBS taps into its understanding of how organizations and businesses work to seamlessly integrate, digitalize and optimize business processes with a portfolio that covers end\\-to\\-end business needs.\\* Customer Interaction \\& Experience+ Handle customer calls and email communications professionally.+ Address urgent requests, queries, and disputes effectively.+ Ensure high levels of customer satisfaction and experience.Your Success Is Grounded In\\* Should be from O2C background with Sound knowledge of billing process and service contract admin roles.\\* Booking and validating the contractual PO received from customers and booking the same in ERP.\\* Preparation of Billing due list report and sharing with the stakeholders.\\* Registration of contracts in SAP.\\* SAP knowledge and experience will be add on.\\* Should be willing to work in shifts and extend during the business working requirements.\\* Should be having good interpersonal skills and proficiency in communication.Key Skills: Order Management, BillingSalary: Not disclosed