Sr.Process Associate - Marcom, Sales and Delivery Services

Siemens; Bengaluru; Sur place; INR 600 000 - 800 000; Plein temps

Résumé du poste

Siemens Global Business Services in Bangalore is seeking an Order Management / Customer Support Specialist to manage end-to-end order processing, ensure timely fulfilment and deliver excellent customer experience. The role requires strong SAP knowledge, solid supply chain understanding, and the ability to handle customer interactions, queries, and exceptions efficiently.

You will coordinate with internal teams, monitor order status, generate reports, and maintain accurate system data while

Qualifications

• Experience in O2C processes and billing and service contracts admin.
• Experience with ERP systems for order entry and invoicing.
• Ability to work in a fast-paced, cross-functional environment.

Responsabilités

• Manage end-to-end order lifecycle from creation to delivery and fulfilment.
• Handle customer calls and emails with professionalism.
• Coordinate with logistics, warehouse, planning, sales and commercial teams.
• Generate and analyze SAP reports and maintain data accuracy.
• Ensure adherence to SLAs, KPIs and Turnaround Time.
• Provide proactive updates on order status and resolutions.

Connaissances

End-to-end order management

Customer service skills

Communication

Supply chain understanding

Reporting & data accuracy

Outils

SAP system

Description du poste

Location(s)

- Bangalore - Karnataka - India

Hello go-getter

We empower our people to stay resilient and relevant in a constantly changing world. We’re looking for people who are always searching for creative ways to grow and learn. People who want to make a real impact, now and in the future. Does that sound like you? Then it seems like you’d make a great addition to our vibrant international team.

Siemens Global Business Services (GBS) is a Siemens Service Company that provides innovative digital solutions and customer-oriented business services. With more than 20 years of experience, Siemens GBS taps into its understanding of how organizations and businesses work to seamlessly integrate, digitalize and optimize business processes with a portfolio that covers end-to-end business needs.

You’ll make a difference by:

• - The Order Management / Customer Support Specialist is responsible for managing end-to-end order processing, ensuring timely fulfilment, and delivering excellent customer experience. The role requires strong SAP knowledge, supply chain understanding, and the ability to handle customer interactions, queries, and exceptions efficiently.
• - Order Management
• - Manage end-to-end order lifecycles from order creation to delivery and fulfilment.
• - Ensure adherence to SLA, KPIs, and Turnaround Time (TAT).
• - Monitor order status and proactively resolve delays.

• - Exception Handling
• - Identify and manage exceptions across the order fulfilment cycle.
• - Coordinate with internal teams (logistics, warehouse, planning, sales, commercial) to resolve issues.
• - Take ownership of escalations and ensure timely resolution.

• - Customer Interaction & Experience
• - Handle customer calls and email communications professionally.
• - Address urgent requests, queries, and disputes effectively.
• - Ensure high levels of customer satisfaction and experience.

• - Supply Chain Coordination
• - Apply strong supply chain knowledge to support order fulfilment.
• - Collaborate with cross-functional teams to ensure smooth operations.
• - Understand dependencies such as inventory, shipping, and distribution.

• - SAP & Reporting
• - Utilize SAP for order processing and tracking (T-codes, reports).
• - Generate and analyze reports for performance and issue tracking.
• - Maintain accurate system data and documentation.

• - Communication & Coordination
• - Maintain excellent communication with internal and external stakeholders.
• - Provide regular updates on order status, delays, and resolutions.
• - Ensure clarity and accuracy in all communication.

Your success is grounded in:

• - Should be from O2C background with Sound knowledge of billing process and service contract admin roles.
• - Booking and validating the contractual PO received from customers and booking the same in ERP.
• - Preparation of Billing due list report and sharing with the stakeholders.
• - Registration of contracts in SAP.
• - SAP knowledge and experience will be add on.
• - Should be willing to work in shifts and extend during the business working requirements.
• - Should be having good interpersonal skills and proficiency in communication.

Join us and be yourself!

We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us.

Protecting the environment, conserving our natural resources, fostering the health and performance of our people as well as safeguarding their working conditions are core to our social and business commitment at Siemens. They are an integral part of our Business Conduct Guidelines and our corporate strategy.

This role is based in Bangalore. But you’ll also get to visit other locations in India and globe, so you’ll need to go where this journey takes you. In return, you’ll get the chance to work with teams impacting entire cities, countries and the shape of things to come. We’re Siemens. A collection of over 312,000 minds building the future, one day at a time in over 200 countries.