Sr Process Associate : Customer Support : Upto 4.5 LPA : Apply Now

Outpace Consulting Services; Dadri, New Delhi, Gurugram District; On-site; INR 284,000 - 341,000; Full time

Benefits offered by this job

Cab facility

Job summary

Outpace Consulting is hiring for a Customer Support Executive (International BPO) in Gurgaon. You will be the first point of contact, handling queries via calls and chat to ensure a smooth customer experience.

The role offers a day shift, 5 working days with 2 rotational offs, and a fixed salary of 28,000 in hand plus incentives. Training and growth opportunities are provided by a leading ITES company.

Qualifications

• Graduate or UG with at least 12 months experience in a customer support/ITES environment.
• Freshers may apply for some roles but the stated eligibility is 12 months exp.

Responsibilities

• Handle customer queries related to products/services via calls and chat.
• Resolve customer issues with timely solutions and escalation where needed.
• Assist customers with navigation and basic troubleshooting.

Skills

International BPO

Education

Graduate/UG with 12+ months exp

Job description

We are hiring for a Leading ITES Company for the role of Customer Support - International BPO in Gurgaon.

Walk-in Details

Address: Outpace Consulting, C-29, Sec 2 Noida

Nearest Metro: Noida Sec 15 (Exit Gate 3)

Landmark: Near Hotel Nirulas

Walk-in Time: 10:30 AM 2:00 PM

Documents: Resume & Aadhaar

Job Details

• Profile: International BPO
• Eligibility: Graduate/UG with min 12 Months Exp
• Salary: 28,000 In Hand + Incentives
• Day Shift
• Working Days: 5 Days Working (2 Rotational Offs)
• Facilities: Both Side Cab
• Process Type: International
• Job Location: Gurgaon

Role Overview

As a Customer Support Executive, you will be the first point of contact for customers, handling queries and providing support via calls and chat while ensuring a smooth and positive customer experience.

Key Responsibilities

• Handle customer queries related to products/services
• Resolve customer issues and provide timely solutions
• Assist customers with navigation and basic troubleshooting
• Maintain professional communication and customer satisfaction
• Record interactions and update details in CRM systems

Why This Role?

• Great opportunity for freshers to start corporate career
• Exposure to international customer handling
• Fixed salary + performance incentives
• Structured training & growth opportunities
• Work with a leading ITES company

Important Notes

• B.Tech, MBA & MCA freshers are not eligible
• B.Tech/MBA/MCA candidates must have minimum 6 months International Voice experience
• Candidates pursuing regular education must bring NOC from college

Tip: Carry your resume, be confident, and ensure good communication skills.