BPO : Process Associate : 25K : Customer Support : Freshers : Apply

Outpace Consulting Services; Dadri, New Delhi, Gurugram District; On-site; INR 274,000 - 334,000; Full time

Benefits offered by this job

Transport / Cab benefits

Job summary

Outpace Consulting Services is hiring for multiple International Customer Support roles in Noida and Gurgaon. Graduate/UG freshers can apply for 24x7 rotational shifts, with attractive salary structures and transport benefits. Walk-in details emphasize training and entry into a fast-paced BPO/ITES environment.

Roles involve Voice/Chat/Blended support for international customers, requiring excellent English communication and adherence to CSAT and SLA targets.

Qualifications

• Graduate/UG freshers can apply.
• Good to Excellent English communication is mandatory.
• Candidates must be comfortable with 24x7 rotational shifts.
• NOC from college if pursuing regular education.

Responsibilities

• Interact with customers through Voice, Chat or Blended channels and provide accurate resolutions.
• Handle customer queries related to products and services.
• Understand customer concerns and provide appropriate resolutions.
• Assist customers with navigation and basic troubleshooting.
• Record customer interactions and update details in CRM.
• Maintain required Quality, CSAT, SLA & Productivity standards.

Skills

English communication

Education

Graduate/UG Freshers

Job description

Outpace Consulting is hiring for a Leading ITES Company for multiple International Customer Support opportunities in Noida & Gurgaon.

Graduate/UG Freshers can apply

Walk-in Details

Address: Outpace Consulting, C-29, Sec 2 Noida

Nearest Metro: Noida Sec 15 (Exit Gate 3)

Landmark: Near Hotel Nirulas

Walk-in Time: 10:30 AM 1:00 PM

Documents: Resume & Aadhaar

JOB LOCATION & SALARY

NOIDA

Eligibility: Graduate Freshers

CTC: 3.04 LPA

Approx. In-Hand Salary: 18,500/month

Transport Allowance: 4,000/month

Process: International Customer Support

Shifts: 24x7 Rotational

Working Days: 5 Days Working + 2 Rotational Offs

GURGAON

Eligibility: Graduate Freshers

Salary: 20,000 25,000 In-Hand/month

Maximum salary depends on profile, communication, assessment & process eligibility.

Process: Voice / Chat / Blended Customer Support

Process Type: International

Shifts: 24x7 Rotational

Working Days: 5 Days Working + 2 Rotational Offs

Transport: Both-Side Cab / TA as per process

ROLE OVERVIEW

As a Customer Support Executive, you will interact with customers through Voice, Chat or Blended channels, understand their concerns and provide accurate and timely resolutions while ensuring a positive customer experience.

KEY RESPONSIBILITIES

Handle customer queries related to products and services

Understand customer concerns and provide appropriate resolutions

Assist customers with navigation and basic troubleshooting

Maintain professional verbal/written communication

Record customer interactions and update details in CRM

Maintain required Quality, CSAT, SLA & Productivity standards

IMPORTANT ELIGIBILITY

Graduate/UG Freshers can apply

B.Tech / MBA / MCA Freshers are NOT eligible

B.Tech / MBA / MCA candidates must have minimum 6 months International Voice experience

Candidates pursuing regular education must carry NOC from college

Good to Excellent English Communication is mandatory

Candidates must be comfortable with 24x7 rotational shifts

WHY APPLY?

Opportunity to start your career with a Leading ITES Company

Exposure to International Customer Support

Attractive Salary + Incentives as applicable

Transport / Cab Benefits as per process

Structured Training & Career Growth

Excellent opportunity for fresh graduates entering the BPO/ITES industry