Sr. Operations Associate / Legal

Rapsys Tech Solutions; Mumbai; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Rapsys Tech Solutions in Mumbai is seeking a Senior Operations Associate (Legal) to lead mediation and online dispute resolution initiatives on a fast-growing platform. You will manage complex mediation cases, track evolving frameworks, and help drive strategic dispute resolution programs while maintaining high service standards.

The role requires a legal professional with ADR/ODR expertise, strong drafting and analytical skills, and the ability to work independently in a fast-paced environment.

Qualifications

• LLB or LLM degree.
• 3-5 years of experience, preferably in ADR, mediation, legal operations, or dispute resolution.
• Strong legal drafting, communication, and stakeholder management skills.
• Advanced proficiency in MS Office (Word, Excel, PowerPoint).
• High attention to detail and strong analytical abilities.
• Ability to work independently and proactively in a fast-paced environment.
• Strong problem-solving mindset with a passion for people-centric dispute resolution.
• Demonstrated initiative, resilience, and ownership in managing responsibilities.

Responsibilities

• Develop strong subject-matter expertise in ADR and ODR and serve as an internal resource for mediation-related matters.
• Track, analyze, and interpret evolving mediation frameworks, regulations, and industry best practices.
• Conceptualize and lead end-to-end mediation and dispute resolution initiatives, including defining success metrics and timelines.
• Oversee the complete lifecycle of mediation cases on the platform while ensuring quality, compliance, and timely resolution.
• Act as the primary escalation point for mediators and parties, handling complex cases and ensuring high service standards.
• Collaborate with leadership to design and implement mediation strategies, institutional programs, and long-term initiatives.
• Analyze structured feedback and operational data to drive process, policy, and platform improvements.
• Build and manage relationships with mediators, institutions, courts, and ecosystem partners.
• Oversee mediator empanelment, onboarding, training, and performance evaluation frameworks.
• Represent the organization in mediation forums, policy discussions, and industry events.

Skills

Strong legal drafting

Communication

Stakeholder management

MS Office

Attention to detail

Analytical abilities

Independent work

Problem-solving

People-centric dispute resolution

Education

LLB or LLM degree

Tools

MS Office

Job description

Job Summary

About the Role We are seeking a Senior Operations Associate (Legal) to lead and manage mediation and online dispute resolution initiatives on a fast-growing dispute resolution platform. This role requires a legal professional who can combine subject-matter expertise in ADR/ODR with operational leadership, manage complex mediation cases, and contribute to strategic initiatives in dispute resolution. The ideal candidate is analytical, proactive, and passionate about improving access to justice through innovative dispute resolution mechanisms.

Responsibilities

• Develop strongsubject-matter expertise in Alternative Dispute Resolution (ADR) and Online Dispute Resolution (ODR)and serve as an internal resource for mediation-related matters.
• Track, analyze, and interpret evolving mediation frameworks, regulations, and industry best practices.
• Conceptualize and leadend-to-end mediation and dispute resolution initiatives, including defining success metrics and timelines.
• Oversee thecomplete lifecycle of mediation caseson the platform while ensuring quality, compliance, and timely resolution.
• Act as theprimary escalation point for mediators and parties, handling complex cases and ensuring high service standards.
• Collaborate with leadership to design and implementmediation strategies, institutional programs, and long-term initiatives.
• Analyze structured feedback and operational data to driveprocess, policy, and platform improvements.
• Build and manage relationships withmediators, institutions, courts, and ecosystem partners.
• Overseemediator empanelment, onboarding, training, and performance evaluation frameworks.
• Represent the organization inmediation forums, policy discussions, and industry events.

Qualifications

• LLB or LLM degree.
• 3-5 years of experience, preferably in ADR, mediation, legal operations, or dispute resolution.
• Stronglegal drafting, communication, and stakeholder management skills.
• Advanced proficiency inMS Office (Word, Excel, PowerPoint).
• High attention to detail and strong analytical abilities.
• Ability to workindependently and proactively in a fast-paced environment.
• Strong problem-solving mindset with a passion forpeople-centric dispute resolution.
• Demonstrated initiative, resilience, and ownership in managing responsibilities.

What We Value

• Mission-drivenand focused on creating meaningful impact.
• Ownership-oriented, taking responsibility for outcomes and long-term value creation.
• Collaborative team playerswho respect diverse perspectives.
• Curious and growth-oriented, always willing to learn and improve.
• Committed tointegrity, trust, and ethical decision-making.

Diversity Inclusion

We are an equal opportunity employer and are committed to fostering a diverse, inclusive, and equitable workplace.

Job Type

Full-time

Work Location

In person