Sr. Officer

Godrej Enterprises Group; Delhi; On-site; INR 350,000 - 550,000; Full time

Job summary

Godrej Enterprises Group in Delhi seeks an Order Processing Executive to support the Commercial Department. You will verify orders, coordinate with customers and logistics, and ensure service levels across divisions.

Ideal candidates have 1–3 years of experience, graduate in any discipline, and strong communication and computer skills to contribute to continuous improvement initiatives.

Qualifications

• Essential: Graduation in any discipline.
• Strong communication and interpersonal abilities are required.
• Proficiency with office software and data handling.
• Experience in order processing or logistics support is a plus.

Responsibilities

• Verify and process orders and ensure adherence to timelines and SLAs.
• Coordinate with customers, dealers, logistics, and HO for stock availability and order status.
• Review discounts, sanctions, and billing details to ensure accuracy.
• Generate customized MIS reports to support business decisions.
• Support cross-functional projects to improve operational efficiency.

Skills

Interpersonal Skills

Communication skills

Computer knowledge

Education

Bachelor's degree

Tools

MIS

Job description

About the Business & Position Overview

Godrej Commercial Department supports Business Divisions of Godrej & Boyce Mfg. Co. Ltd. at Branches, specifically in the areas of Customer Support, Accounts, Administration, Warehousing and Logistics as well as manages the outbound Primary Logistics & Distribution from its factories, mother warehouses & Hubs in India.

Key Responsibilities

• Order verification and processing
• Transporter POD & Bill verification
• MIS
• Organizational Imperatives

Job Description

• Order processing and verification
• Processing Sales and Service Orders in the system as per the time lines and ensuring maintenance of service level agreements.
• Processing of orders as per the SOPs and as per various discount schemes prevalent.
• Checking sanctions for discounts above normal and keeping track of orders booked against the sanctions received.
• Review of Pending Orders-Reconciliation of Bill Register periodically-Scheme administration and monitoring-Follow up with the businesses, logistics team and HO for availability of stock, indent mismatch, credit limits, etc.
• Coordinating with customers / Dealers for order fulfilment
• Addressing Business queries
• Ensuring Service Level Agreements are adhered to with all DivisionsTransport POD & Bill verification-Verifying transporter bills.
• Handling of WDs queries regarding billing / Pricing / Stock availability / Order status etc. and interface for the Business Partners (BPs) with Sales/Service/Logistics & Accounts teams.
• MIS
• Generating customized MIS to serve all businesses.
• Organizational Imperatives-Team Development: Fostering the growth and development of team members and subordinates.
• Hazard identification and taking corrective action as per the safety norms.
• Achieving Operational Excellence through, Kaizen, PMO, 5S and CII Business Excellence, cross functional projects.
• Understanding and ensuring compliance with all statutory requirements and internal processes.

Qualification Details

Essential Qualification :

Graduate in any discipline.

Preferred Qualification :

Graduate in any discipline.

Experience Details

Essential Experience :

1 to 3 years

Preferred Experience :

Relevant experience

Special Skills

Essential : Interpersonal SkillsCommunication skillsPreferred : Knowledge of computer