Sr Microsoft 365 & AI Collaboration Platform Owner - M365

Conglomerateit Llc; Hyderabad; Hybrid; INR 14,259,000 - 19,962,000; Full time

Job summary

Conglomerateit Llc is seeking a Senior M365 Platform Owner to own end-to-end accountability for the enterprise collaboration ecosystem, including Teams, Exchange Online, SharePoint Online and OneDrive, and to drive AI enablement across the organisation.

The role emphasizes ownership, governance, security, cost controls, and seamless integration across IT, Security, HR, Legal and business units. Global/hybrid working model with no direct reports but high influence.

Qualifications

• Extensive hands-on experience managing Microsoft 365 in large enterprises.
• Deep knowledge of Teams, Exchange Online, SharePoint Online and OneDrive interconnections.
• Experience enabling AI tools with data access models and governance.
• Strong ITSM background including incident, problem, and change management.
• Awareness of compliance, data retention and privacy requirements.
• Experience maintaining runbooks and service documentation (Confluence, Jira).

Responsibilities

• Own strategy, roadmap, and day-to-day ops for M365 at enterprise scale.
• Lead AI enablement initiatives with Copilot and future tools, with governance.
• Define SLAs, KPIs, and drive incident, problem, and change management.
• Set platform standards and ensure they are documented and consumable.

Skills

Microsoft 365

Teams

Exchange Online

SharePoint Online

OneDrive

ITSM

Governance

Compliance

Tools

Confluence

Jira

Job description

Job Title

Collaboration & AI Service Lead (COL-L)

Location

Global / Hybrid

Position Type

Full-time

We’re hiring a Senior M365 Platform Owner to take full end-to-end accountability for our enterprise collaboration ecosystem - Microsoft Teams, Exchange Online, SharePoint Online, OneDrive - and drive AI enablement across the organisation.

This is a senior individual contributor role with enterprise-wide impact. You own the platform. You own the outcomes.

What You’ll Own

M365 Service Ownership

Own strategy, roadmap, and day-to-day operations for Teams, Exchange Online, SharePoint Online, and OneDrive at enterprise scale. You balance user experience, security, compliance, and cost - and you’re accountable for all of it.

AI Enablement & Microsoft Copilot Readiness

Lead the safe and responsible rollout of AI-powered productivity tools - Microsoft 365 Copilot and beyond. Define the foundational requirements: content hygiene, permission models, information architecture, and governance. Partner with Security, Legal, Identity, and Data Governance to get it right.

Service Health & Operational Excellence

Define and own SLAs, KPIs, and user experience metrics. Lead incident, problem, and change management. Drive root cause analysis on major issues and make fixes stick.

Platform Standards & Governance

Set configuration standards across tenants and regions. Align with Zero Trust principles and enterprise architecture. Make sure standards are documented, enforced, and easy to consume.

What You Bring

• Deep hands‑on experience managing Microsoft 365 services in large enterprise environments
• Strong knowledge of Teams, Exchange Online, SharePoint Online, and OneDrive - and how they interconnect
• Experience enabling AI-powered tools with an understanding of data access models, permissions, and content structure
• Solid ITSM background: incident, problem, change, and service health management
• Awareness of compliance, data retention, eDiscovery, and privacy requirements
• Experience maintaining runbooks, service docs, and standards (Confluence, Jira, or equivalent)

Bonus Points

• Microsoft certifications (M365, Teams, Security, Modern Workplace)
• Global/multi-region environment experience
• Track record driving adoption and change management programmes

How You’ll Work

No direct reports. High ownership. High influence. You sit across IT, Security, HR, Legal, and business units as the single point of accountability for collaboration platforms. You’re expected to step in during critical incidents and make the call.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.