Sr Manager -Process Training

Ziphertech; Navi Mumbai; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Ziphertech in Navi Mumbai is seeking a Training Manager to oversee training in customer service, focusing on voice and non-voice processes. You will develop training materials, review content, and enhance training quality by collaborating with operations.

The ideal candidate has 5-6 years of managerial experience in training and a strong background in telecommunications and customer service within both domestic and international processes.

Qualifications

• 5-6 years of training experience in a managerial role.
• 10+ years of experience in process training (Inbound, Outbound & Non-Voice processes).
• Strong experience in CS/Telecom/Travel/eCommerce.

Responsibilities

• Manage training in customer service domain.
• Review training materials and design KRAs.
• Develop training materials and prepare training reports.

Skills

Training management

Process training experience

Customer service knowledge

Job description

Managing training in customer service domain (voice & non-voice processes). Reviewing training materials, designing KRAs & working with ops to enhance training quality. Developing training materials, SOP & preparing training reports & dashboards.

Required Candidate profile

• 5-6 years training experience in a managerial role
• 10+ years experience in process training (Inbound, Outbound & Non-Voice processes)
• Strong CS/Telecom/Travel/eCommerce experience (Domestic & International processes)