Sr IT Manager

Kisetsu Saison Finance (India) Private Limited; New Delhi; On-site; INR 3,500,000 - 5,500,000; Full time

Job summary

Credit Saison India seeks an experienced Senior Manager - IT to own end-to-end IT infrastructure, security architecture, governance, and team leadership across multiple locations.

You will drive IT operations strategy, ensure rigorous SOP enforcement, and manage IAM, MDM, EDR, and vulnerability remediation with strong compliance focus.

Qualifications

• 7+ years in IT Infrastructure and Operations with leadership experience.
• Proven ability to define and execute IT Operations strategy across multi-location setups.
• Experience governing IAM, SSO, MFA, RBAC and incident response.
• Strong knowledge of endpoint security, patching, baselines and encryption standards.

Responsibilities

• Define and own the IT Operations strategy and roadmap for stability and availability.
• Lead change management, incident response, and service desk practices with SOP enforcement.
• Direct and develop the IT Operations and Administration team.
• Architect and manage enterprise security for endpoints, IAM, and identity governance.
• Ensure compliance audits (ISO, SOC2) and risk mitigation across locations.

Skills

IT Operations Leadership

Security Architecture

IAM & Directory Services

MDM/EDR Expertise

Policy & Compliance

Team Leadership

Vendor Management

Tools

MDM Jamf

Scalefusion

Microsoft Defender

Microsoft Entra ID

Active Directory

Job description

Summary We are seeking an experienced Senior Manager - IT to own the end-to-end IT infrastructure and security architecture, governance framework, and team leadership. This role is responsible for defining the IT Operations strategy, driving operational excellence, ensuring rigorous compliance and SOP enforcement, and managing critical functions including endpoint security, identity management, and infrastructure stability across the organisation. The role requires deep expertise in Device Management, Patch Management, directory services, Network Operations, IdP/SSO architecture, authentication frameworks, and enterprise EDR management.

Key Responsibilities

IT Strategy, Operations & Team Leadership Define and own the IT Operations strategy and roadmap, ensuring system stability, high availability, and operational excellence aligned with organisational goals.

Establish and lead structured change management, incident response, and support desk management practices, ensuring comprehensive SOP and policy enforcement across the organisation.

Lead, mentor, and develop the IT Operations and Administration team.

Infrastructure & Security Architecture Ownership

Own the high-level planning, design, and execution of all IT infrastructure projects, ensuring budgetary compliance across new and existing office locations.

Architect and manage the enterprise security architecture for all endpoints, including the deployment and operation of MDM (e.g., Jamf, Scalefusion) and EDR tools (e.g., Microsoft Defender).

Define and enforce adherence to the established patch management strategy, security baselines, and encryption standards for timely vulnerability remediation and minimising operational impact.

IAM, Risk, & Compliance Governance

Own the IAM architecture roadmap, focusing on directory services (e.g., Microsoft Entra ID and Active Directory) and Identity Provider (IdP) strategy and execution.

Define and enforce strategic policies for Single Sign-On (SSO), Multi-Factor Authentication (MFA), Conditional Access, and Role-Based Access Control (RBAC), and govern the complete user lifecycle management.

Serve as the point of contact for internal and external compliance and audits (e.g., ISO, SOC2), establish access control governance, and manage the IT risk mitigation strategy.

Required Skills & Competencies

Technical Expertise Endpoint & Security Architecture: Architectural command over MDM (e.g., Jamf, Scalefusion) and EDR solutions (e.g., Microsoft Defender), including planning for patch management, security baselines, and encryption standards.

Identity & Access Governance (IAM): Expertise in designing and executing the IAM architecture roadmap, focusing on Directory Services (e.g., Microsoft Entra ID and Active Directory), Identity Provider (IdP) strategy, SSO, MFA, Conditional Access, and RBAC policy enforcement.

Infrastructure & Operations: Advanced understanding of Network fundamentals (Firewall, VLAN, Wi-Fi) to support multi-location infrastructure projects, coupled with expertise in administering enterprise cloud platforms like Microsoft 365.

Risk & Compliance: Proven ability to manage IT risk mitigation and act as the IT liaison for compliance and audits (e.g., ISO, SOC2), establishing strong access control governance.

Soft Skills Proactive Ownership & Adaptability: Exhibits a "go-getter" and self-starting mindset, with a proven capacity to quickly acquire additional skills and drive the IT strategy without prompting.

Operational Resilience: Exceptional ability to maintain composure, make sound decisions, and ensure operational stability in high-pressure situations and during critical incident response.

Governance & Accountability: Strong strategic and governance focus, demonstrating accountability for compliance, security baselines, team leadership, and executive-level stakeholder management.

Experience Required

A minimum of 7+ years of progressive experience in IT Infrastructure and Operations, including 2-3+ years of direct people management in an IT leadership role.

Proven expertise in defining and executing IT Operations strategy, managing large-scale infrastructure budgets, and overseeing key vendor relationships.

Mandatory experience in architecting and governing core IT domains, including IAM (SSO, MFA, RBAC), Endpoint Security (MDM/EDR), and leading IT compliance/audit functions (e.g., ISO, SOC2).

Experience in multi-location IT management and new office setup project ownership is highly preferred.

At Credit Saison India, we are driven by Innovation, Inclusion, and Integrity to create a meaningful Impact. As one of India's fastest-growing NBFC lenders, our mission is to bridge the credit gap and transform lives by empowering underserved communities. Our journey is fueled by a team of 1,400+ employees across 80+ branches, with an AUM of over $2 billion. Join us and help build a brighter financial future for millions across the country.

Established in 2019, Credit Saison India (CS India) is one of the country's fastest growing Non-Bank Financial Company (NBFC) lenders, with verticals in wholesale, direct lending and tech-enabled partnerships with Non-Bank Financial Companies (NBFCs) and fintechs. Its tech-enabled model coupled with underwriting capability facilitates lending at scale, meeting India’s huge gap for credit, especially with underserved and under penetrated segments of the population.

Credit Saison India is committed to growing as a lender and evolving its offerings in India for the long-term for MSMEs, households, individuals and more. Credit Saison India is registered with the Reserve Bank of India (RBI) and has an AAA rating from CRISIL (a subsidiary of S&P Global) and CARE Ratings.

Currently, Credit Saison India has a branch network of 80+ physical offices, 2.06 million active loans, an AUM of over US$2B and an employee base of about 1,400 employees. Credit Saison India is part of Saison International, a global financial company with a mission to bring people, partners and technology together, creating resilient and innovative financial solutions for positive impact.

Across its business arms of lending and corporate venture capital, Saison International is committed to being a transformative partner in creating opportunities and enabling the dreams of people. Saison International is the international headquarters (IHQ) of Credit Saison Company Limited, founded in 1951 and one of Japan's largest lending conglomerates with over 70 years of history and listed on the Tokyo Stock Exchange. The Company has evolved from a credit-card issuer to a diversified financial services provider across payments, leasing, finance, real estate and entertainment. Based in Singapore, Saison International’s global operations span over Singapore, India, Indonesia, Thailand, Vietnam, Mexico, Brazil, with active investments in debt, equity, corporate venture capital, and technology.