Senior Analyst - HR Operations

Prattwhitney; Bengaluru; On-site; INR 1,200,000 - 2,200,000; Full time

Job summary

RTX Corporation, a leading Aerospace and Defense company, is seeking an experienced HR professional to support high‑volume HR requests across the hire‑to‑retire lifecycle in our Bengaluru delivery hub.

You will handle data administration, maintain SLAs, and partner with internal clients and vendors to drive process improvements within the People Services team.

Qualifications

• Bachelor’s degree in a related discipline.
• 6–8+ years of HR experience.
• Experience handling high‑volume HR requests and data administration across end‑to‑retire lifecycle.
• HRIS/Workday experience preferred; data administration in a shared services center is an advantage.

Responsibilities

• Provide HR transactional services and data administration to employees, managers and HR professionals.
• Maintain SLA metrics and client satisfaction using the case-management system.
• Analyze processes for the People Services team and implement improvements with internal/external partners.
• Prioritize and manage daily tasks to meet SLA requirements.
• Ensure trainings are completed and queries resolved to support smooth operations.
• Build relationships with onshore teams and cross‑functional colleagues to drive team efficiency.
• Maintain CORE framework for process improvements and compliance.

Skills

Attention to detail

Communication skills

Teamwork

Deadline-driven

Data-driven decisions

Education

Bachelor’s degree in a related discipline

Tools

Workday

HRIS systems

Job description

Overview

RTX Corporation is an Aerospace and Defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry‑leading businesses – Collins Aerospace Systems, Pratt&Whitney, and Raytheon. Its employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, VA.

Responsibilities

• Provide consistent, timely, accurate and customer‑focused HR transactional services and data administration to employees, managers and other HR professionals.
• Maintain service level agreement metrics and overall client satisfaction using the case‑management system.
• Analyze work‑process design and flow for the People Services team and collaborate with internal and external clients and vendors to implement improvements.
• Prioritize, allocate and action daily tasks to meet SLA requirements.
• Ensure process trainings are completed, queries are raised and clarified to support smooth flow of process.
• Build and nurture constructive relationships with onshore teams and internal colleagues from other business areas, contributing to team efforts and meetings.
• Consistently provide excellent service, meeting and exceeding SLAs and performance targets.
• Model a customer‑first approach and continuously improve processes, quality standards and compliance via the CORE framework.
• Comply with corporate data protection and confidentiality policies.
• Monitor day‑to‑day performance metrics, ensuring clear SLA and KPI alignment with positive employee experience; use metrics to demonstrate shared services value.

Qualifications

• Bachelor’s degree in a related discipline.
• 6–8+ years of relevant HR experience.
• Experience managing high‑volume HR requests and data administration supporting end‑to‑end hire‑to‑retire activities.
• Data administration experience in a shared services center is an advantage.
• Experience managing data in HRIS systems and/or using Workday preferred.
• Ability to work effectively in a high‑pace, deadline‑driven atmosphere.
• Ability to learn processes, policies and apply CORE principles for continuous improvement.
• Team‑work orientation and strong attention to detail.
• Strong written and oral communication skills at all organizational levels.
• Strong computer skills or aptitude.
• Flexibility to work in different time zones.

Equal Employment Opportunity

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.