Sr. Guest Relations Facilitator

Hyderabad International Airport Limited

Delhi

On-site

INR 500,000 - 800,000

Full time

5 days ago

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Job summary

GMR Group seeks a dedicated VIP guest services lead to ensure smooth transit and exemplary lounge experiences for dignitaries. The role involves planning preferences, coordinating with government stakeholders, and supervising lounge operations across the terminal.

Ideal candidates have 2–3 years in aviation or hospitality, with a focus on VIP services, protocol coordination, and MIS reporting. Delhi-based role requiring hospitality qualifications.

Qualifications

Minimum 2–3 years of experience in aviation/hotel/hospitality sector.
Preferably Aviation industry background.
BHMCT or hospitality degree required.

Responsibilities

VIP / CIP facilitation and smooth transit for guests.
Monitor VIP / Ceremonial lounges and guest facilities.
Coordinate with GOVT Protocol and MEA for VIP itineraries.
Supervise lounge cleanliness, maintenance and asset registers.
Prepare daily MIS reports and attendance records.
Maintain data backup; upload guest preferences and travel details.
Coordinate with Porters and lounge attendance to ensure smooth operation.

Skills

VIP Facilitation

Guest Feedback

Lounge Operations

Desk Control

Inventory Management

MIS Reporting

Education

BHMCT Bachelor Hotel Management and Catering Technology

Graduation diploma in Management

Bachelors in Hospitality and Tourism

Job description

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To facilitate hassle free passenger experience for all VVIP / VIP / CIP / Celebrities/ Government authorities who travel through RGIA. He / She will solely be responsible for the upkeep & monitoring of the reserved lounges/ Ceremonial lounges and other facilities used by VVIP /VIP/ CIP / Celebrities / Government authorities, who are eligible to avail special services/ courtesies.

Responsible to prepare & plan MIS with zero error for all BJPMC (Bureaucrats, Judiciary, politicians, media and Commercially important person). The role needs to be proactive in planning and arrangement of preferences, requirements of VIPs in terms of their movement in the terminal.

To Assist the shift manager in enhancing the brand perception of GMR by conducting show around for dignitaries. The role has to coordinate with multiple government stakeholders to ensure smooth & hassle free travel and there by enhance the passenger experience and outlook of dignitaries about the airport/ organization.

To take the responsibility of taking charge as a shift lead in their absence, and manage the operations.

ORGANISATION CHART

KEY ACCOUNTABILITIES

VIP / CIP facilitation and smooth transit ,
(Guest Feedback,)
Monitoring VIP / Ceremonial lounges provided for guest facilitation.,
(Supervision on cleanliness / maintenance/ order inventory / stack inventory / Asset registers maintenance,)
Daily reports / MIS / Attendance
(Preparing reports on time)
Desk Control (Coordinating with GOVT Protocol and MEA for VIP itinerary),
(Ensure data backup and analyses day to date report Upload guest likes and dislikes, travel details etc. ,,)
Coordination with Porters and lounge attendance for smooth operation ,
(Guest Feedback)

EXTERNAL INTERACTIONS

INTERNAL INTERACTIONS

Corporate Relations and allied departments
HR DEPT / IT DEPT / FINANCE
Procurement
DIAL Pass section
Time Management / Payroll / Corporate BHR

FINANCIAL DIMENSIONS

OTHER DIMENSIONS

EDUCATION QUALIFICATIONS