Sr. Facility Manager

Jones Lang LaSalle Incorporated; Bengaluru; On-site; INR 4,500,000 - 6,500,000; Full time

Job summary

Jones Lang LaSalle (JLL) is seeking a senior facilities leader to oversee multi-site operations in Bengaluru. The role focuses on delivering hard/soft services, workplace standards, and data-driven improvements across the cluster.

Responsibilities include budget management, vendor governance, client relationship management, and team leadership. The position requires extensive experience in corporate real estate and facilities management.

Qualifications

• Bachelor’s degree in Engineering, Facilities Management, Business Administration, or related field.
• Certifications in Facilities Management or Project Management preferred.
• 12–18 years of experience in facilities management or property operations; multi-site/multi-city exposure.

Responsibilities

• Lead and oversee facilities management operations across multiple sites within the assigned cluster.
• Ensure consistent delivery of hard and soft services and workplace experience standards across all locations.
• Drive operational excellence through standardization, process compliance and continuous improvement.
• Conduct site reviews and audits to ensure service quality and compliance.
• Manage cluster-level budgets, expenses and financial reporting; support budgeting processes.
• Oversee vendor performance and governance; renewals and negotiations as needed.
• Serve as primary contact for key client stakeholders and maintain strong relationships.
• Lead site managers and operations teams; staffing, training and performance management.
• Ensure compliance with statutory regulations and safety requirements across all sites.

Skills

Facilities management

Leadership

Client relationship

Strategic planning

Education

Bachelor’s degree in Engineering/Facilities Management/Business Administration

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Responsibilities

• Lead and oversee facilities management operations across multiple sites within the assigned cluster.
• Ensure consistent delivery of hard services, soft services, and workplace experience standards across all locations.
• Drive operational excellence through standardization, process compliance, and continuous improvement initiatives.
• Conduct regular site reviews and operational audits to ensure service quality and compliance.
• KPI & Performance Management Monitor and review operational KPIs and SLAs across all sites. Analyze performance metrics, identify operational gaps, and implement corrective actions. Prepare and present operational dashboards, monthly reviews, and management reports. Drive service delivery improvements through data-driven decision‑making.
• Budget & Financial Management Manage cluster-level operational budgets and ensure financial targets are achieved. Monitor expenses, optimize operational costs, and improve cost efficiencies. Review billing, invoicing, forecasting, and financial reporting activities. Support annual budgeting and financial planning processes.
• Vendor Management Manage vendor performance across engineering, soft services, security, landscaping, pest control, and specialized services. Ensure vendors comply with contractual obligations, SLAs, safety standards, and statutory requirements. Conduct periodic vendor performance reviews and support contract renewals and negotiations. Drive service quality improvements through effective vendor governance.
• Client Relationship Management Serve as the primary point of contact for key client stakeholders across the cluster. Build and maintain strong client relationships through proactive engagement and service responsiveness. Conduct regular governance meetings, business reviews, and escalation management discussions. Ensure high levels of client satisfaction and support account growth opportunities.
• Team Leadership & People Management Lead and mentor site managers and operational teams across the cluster. Ensure proper staffing, training, succession planning, and performance management. Foster a culture of accountability, collaboration, and customer service excellence.
• Compliance & Risk Management Ensure compliance with statutory regulations, safety requirements, and organizational policies. Drive EHS initiatives and risk mitigation programs across all managed sites. Support audits, inspections, and incident management processes.

Qualifications

• Bachelor’s Degree in Engineering, Facilities Management, Business Administration, or related discipline.
• Certifications in Facilities Management or Project Management are preferred.
• Experience 12–18 years of experience in facilities management or property operations.
• Proven experience managing multi‑site and multi‑city operations.
• Strong exposure to corporate real estate, commercial facilities, industrial, or mixed‑use portfolios.
• Experience in client‑facing leadership roles preferred.

Technical & Functional Skills

• Strong understanding of integrated facilities management operations.
• Expertise in KPI management, operational reporting, and governance reviews.
• Financial acumen with experience in budgeting and cost management.
• Vendor management and contract administration experience.
• Strong operational planning and problem‑solving capabilities.

Behavioral Competencies

• Strong leadership and stakeholder management skills.
• Excellent communication and presentation abilities.
• Strategic thinking with operational execution focus.
• Ability to manage multiple priorities across geographically dispersed teams.

Location: On‑site – Bengaluru, KA. Scheduled Weekly Hours: 48.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.

Jones Lang LaSalle (“JLL”) is a leading global provider of real estate and investment management services.

We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country.

For over 200 years, JLL (NYSE: JLL) , a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.