Sr Facilities Executive

Jones Lang LaSalle (JLL); Hyderabad; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Jones Lang LaSalle (JLL) Hyderabad is seeking a Senior Facilities Executive - Soft Services to lead on-site facilities operations within Deloitte/JLL engagement. The role focuses on comprehensive facility services, continuous improvement, and meeting SLA/KPI targets while managing admin tasks and stock control.

The position reports to the Assistant Facilities Manager - Soft Services and engages with Onsite Shift Supervisors to ensure top performance and client satisfaction.

Qualifications

• Experience in Facilities Management is required.
• Strong Customer Service focus and client-facing skills.
• Excellent people skills for interactions with client staff.
• Knowledge of Occupational Safety requirements.
• Strong PC literacy and use of multiple systems.
• Continuous improvement initiatives are desirable.
• Experience with client reporting and preparation of reports.
• Graduate in any discipline is required.
• 3–5 years experience in facilities management.
• Tertiary qualifications in hotel management/building management or business desirable.
• Proven ability to work well in a team and drive improvements.

Responsibilities

• Provide comprehensive management of services covering all facility services.
• Achieve financial and other targets set by Facilities Manager and Assistant Facilities Manager.
• Meet KPI and SLA targets.
• Set stretch targets for team to maximize performance.
• Make difficult decisions and resolve problems or improve operations.
• Identify opportunities to achieve best results.
• Maintain open, constructive relations with stakeholders and clients.
• Manage day-to-day administration, including stock tracker reports.
• Assist AFM & Campus manager in managing all IFM Soft services and related admin.
• Develop and implement procedures to simplify work methods and ensure reliability of FM.

Skills

Facilities Management experience

Customer service focus

People skills

Occupational safety knowledge

PC literacy

Continuous improvement

Client reporting experience

Education

Graduate in any discipline

Hotel/building management or business qualification

Tools

Office software

Job description

Job Summary

Senior Facilities Executive - Soft Services

Business Unit

Integrated Facilities Management

Location

Hyderabad

Reporting To

Assistant Facilities Manager - Soft Services

Direct Reports

Onsite Shift Supervisors (Soft Services)

Responsibilities

• To provide comprehensive management of services covering all facility services to client, with a focus on continuous improvement.
• To achieve financial and other targets established by both the Facilities Manager and Assistant Facilities Manager.
• Achievement of the Key Performance Indicators and Service Level Agreement targets.
• Sets stretch targets for team to achieve maximum team performance
• Is able to make difficult decisions and resolve problems or improve operations.
• Actively searches out opportunities to achieve best results
• Promotes open, constructive and collaborative relations with superiors, subordinates, peers and clients.
• Gains respect of JLL people, Deloitte and where appropriate, with the broader business community.
• Ownership of the day-to-day administration, including reports generation of the stocks tracker.
• Provide assistance to the AFM & Campus manager in managing all IFM Soft services, administrative functions, Housekeeping services and facility services and any other administrative functions as deemed by Deloitte.
• Developing and implementing procedures and performance measures to ensure simplification and accuracy of work methods and reliability of FM
• Ensuring an adequate supply of consumables/materials and service for the proper operation of services and enter into supply and service contracts as approved by the client
• Maintain appropriate stock levels of all consumables to ensure smooth operations & escalat in time to achieve availability of stocks.
• Vendor invoices processing aligned with Deloitte finance process.
• Statutory compliance check of all vendor invoices.
• Routinely Inspect all services to ensure performance measures are being maintained
• Set stretch targets for self to achieve maximum team performance
• Contribute to the Weekly FM Meeting Minutes
• Contribute to the Monthly Management Report to Deloitte and other reports as required
• Participate in Emergency Evacuation procedures including crisis management and business continuity.
• Manage all Health and Safety issues and actively participate in Health and Safety reviews

Qualifications

• Experience in Facilities Management is required.
• Strong Customer Service focus
• Excellent people skills and ability to interact with a wide range of client staff and demands
• Knowledge of Occupational Safety requirements
• Strong PC literacy and proven ability to manage daily activities using various systems.
• Demonstrated experience with continuous improvement initiatives highly desirable
• Demonstrated experience with client reporting and preparation of reports required.
• Graduate in any discipline
• 3 - 5 years experience in facilities management
• Tertiary qualifications in hotel management / building management and/or business desirable
• Proven ability to function effectively as part of a team
• Proven ability to initiate and follow through with improvement initiatives

Key Performance Measures

• Compliance with the Service Level Agreement established between JLL and Deloitte
• Achievement of contracted Customer Satisfaction expectations
• Achievement of savings initiatives as agreed with Client
• Delivery of Agreed Initiatives as per Deloitte/JLL Initiatives Road Map
• Achievement of service delivery goals as agreed with manager

Scheduled Weekly Hours

48