Sr Executive - Customer Service Representative

General Mills, Inc.; Mumbai; Presencial; INR 900 000 - 1 200 000; Tempo integral

Resumo da oferta

General Mills, Inc. in Mumbai seeks a Senior Executive – Customer Service Representative to ensure timely fulfillment of customer orders across international markets.

You will collaborate with demand planning, supply centers, plants, distributors, customers, and logistics partners to maintain visibility of orders, inventory, and shipments. The role suits someone who enjoys problem solving, data work, and building strong cross-functional relationships within a global supply chain, with a shift

Qualificações

• Full-time Bachelor's degree from an accredited university.
• At least 3 years of relevant experience in customer service, order management, or supply chain operations.
• Working knowledge of supply chain concepts and order fulfillment processes.
• Proficiency in Microsoft Office applications, particularly Excel and Outlook.
• Strong written and verbal English communication skills.
• Strong organizational, analytical, problem-solving, and interpersonal skills.
• Ability to manage multiple priorities and meet tight deadlines.
• Willingness to provide extended support during month-end and occasional weekends, based on business requirements.

Responsabilidades

• Manage the end-to-end order fulfillment process, including order receipt, validation, processing, and adherence to system entry and month-end deadlines.
• Coordinate with customers, distributors, demand planning, supply centers, plants, shipping lines, and freight forwarders to confirm production, loading, shipment, and delivery schedules.
• Maintain accurate order, inventory, shipment, and customer visibility records, including actual orders, open purchase orders, confirmed shipping dates, in-transit updates, and reported stock.
• Ensure the timely and accurate completion of invoices, logistics documents, transportation accruals, cost updates, and audit-related records.
• Monitor service-level commitments, proactively resolve shipment and supply-related queries, and promptly escalate risks, deviations, and operational ambiguities.
• Support claims management, product traceability exercises, mock recalls, testing activities, and other business projects.
• Help optimize logistics costs by improving container utilization, aligning invoiced costs with accruals, and minimizing demurrage and inventory write-off risks.
• Maintain customer profiles, support process improvements, and share process knowledge with the wider team.

Conhecimentos

English communication

Excel

Outlook

Analytical thinking

Problem-solving

Time management

Interpersonal skills

Attention to detail

Formação académica

Bachelor's degree

Ferramentas

SAP

ERP systems

Descrição da oferta de emprego

**OVERVIEW**Join the General Mills India Center in Mumbai as a Senior Executive – Customer Service Representative and help ensure the smooth and timely fulfillment of customer orders across international markets. You will work closely with demand planning, supply centers, plants, distributors, customers, and logistics partners to maintain accurate order, inventory, and shipment visibility. This role is ideal for someone who enjoys solving operational challenges, working with data, and building strong relationships across the supply chain. This role requires to work in 11am to 8pm shift.**KEY ACCOUNTABILITIES*** Manage the end-to-end order fulfillment process, including order receipt, validation, processing, and adherence to system entry and month-end deadlines.* Coordinate with customers, distributors, demand planning, supply centers, plants, shipping lines, and freight forwarders to confirm production, loading, shipment, and delivery schedules.* Maintain accurate order, inventory, shipment, and customer visibility records, including actual orders, open purchase orders, confirmed shipping dates, in-transit updates, and reported stock.* Ensure the timely and accurate completion of invoices, logistics documents, transportation accruals, cost updates, and audit-related records.* Monitor service-level commitments, proactively resolve shipment and supply-related queries, and promptly escalate risks, deviations, and operational ambiguities.* Support claims management, product traceability exercises, mock recalls, testing activities, and other business projects.* Help optimize logistics costs by improving container utilization, aligning invoiced costs with accruals, and minimizing demurrage and inventory write-off risks.* Maintain customer profiles, support process improvements, and share process knowledge with the wider team.**MINIMUM QUALIFICATIONS*** Full-time Bachelor’s degree from an accredited university.* At least 3 years of relevant experience in customer service, order management, or supply chain operations.* Working knowledge of supply chain concepts and order fulfillment processes.* Proficiency in Microsoft Office applications, particularly Excel and Outlook.* Strong written and verbal English communication skills.* Strong organizational, analytical, problem-solving, and interpersonal skills.* Ability to manage multiple priorities and meet tight deadlines.* Self-motivated, detail-oriented, collaborative, and adaptable.* Willingness to provide extended support during month-end and occasional weekends, based on business requirements.**PREFERRED QUALIFICATIONS*** 4–5 years of relevant experience in customer service, order management, or global supply chain operations.* Experience working with SAP or similar enterprise resource planning systems.* Knowledge of export shipments, international markets, logistics documentation, and freight-forwarding processes.* Advanced Microsoft Excel skills.* Experience managing purchase orders, inventory visibility, invoices, accruals, and transportation costs.* Demonstrated ability to identify process gaps, recommend improvements, influence stakeholders, and lead continuous improvement initiatives.* Experience developing process expertise and supporting others as a subject-matter resource.