Sr Engineer - Global Network Operations

Tata Communications; Pune District; On-site; INR 700,000 - 1,000,000; Full time

Job summary

Tata Communications is seeking a Customer Sr, Executive to manage the optical transport network in Pune. The role involves operating and maintaining SDH/DWDM/OTN equipment, and providing 24x7 L1 desk support with emphasis on fault isolation and performance.

The engineer will coordinate root cause analysis, work with Tier3 OEM support, and ensure KPI targets are met while maintaining smooth operations across the PAN India network.

Qualifications

• Graduate with 5-8 years of experience.

Responsibilities

• Operate and maintain optical transport network equipment to ensure fault isolation and performance.
• Provide 24x7 L1 desk support for the optical transport network.
• Coordinate root cause analysis and implement permanent corrective actions with stakeholders.
• Handle SLA-driven troubleshooting on SDH, DWDM, and OTN networks across PAN INDIA.

Skills

SDH/DWDM/OTN

Troubleshooting

NW design & DCN

Interpersonal communication

Education

Graduate

Tools

Ciena EMS/NMS

Nokia

Huawei

ECI

Tejas

Adva

Cisco

Job description

Job Summary

Customer Sr, Executive

Location: Pune: Dighi

Responsibilities

• Responsible for the equipments operation and maintenance (Fault Identification Isolation, configuration, alarm and performance) or network components to drive network efficiency and availability.
• Ensure efficient and effective technical support to maintain optical transport network.
• Engineer would be maintaining the optical transport Network of Tata Communications Working in shift from office supporting 24*7 L1 desk.
• Responsible for controlling network faults, following up for Root Cause Analysis of Faults, Coordinating for Permanent Corrective Actions with various stake holders and implementation.
• Hands on experience in handling Service level troubleshooting on SDH, DWDM OTN-ASON network.
• Maintain quality standards to achieve optimal levels of operation and KPI targets.
• Tracks and monitor network health KPIs to ensure optimal network performance.
• As a member of Service Assurance resolution of faults and proactively mitigating network issues would be the prime focus.
• Responsible for maintaining smooth operations of optical transport network.
• He/She would also be responsible for identifying various faults in Optical transport network which consists of multiple OEM vendor product installed in PAN INDIA network.
• He/She should interlock and work towards early resolution.
• Engineer would be working with the multiple OEM Tier3 support teams for transmission technologies and is expected to identify root causes.
• Operational role which is responsible for delivering results that have direct impact on the achievement of results within Service Assurance.

Qualifications

• Minimum Qualifications Experience: Graduate with 5-8 years of experience.

Skills

• Very good knowledge in SDH/DWDM/OTN technologies.
• Familiar in troubleshooting OSP/ISP/Infra issues.
• Hands on SDH/DWDM/OTN equipment like Ciena EMS/NMS, Nokia, Huawei, ECI, Tejas, Adva, Cisco.
• Good concepts in NW design, DCN and Sync deployment.
• Good interpersonal communication skills.