SR&E -GRC ServiceNow Developer-Senior Associate

PwC Acceleration Center India; Bengaluru; On-site; INR 1,200,000 - 1,600,000; Full time

Job summary

PwC Acceleration Center India seeks a Senior Associate - ServiceNow Developer to design, configure and maintain ServiceNow solutions for Cyber Defense. You will lead workstreams, guide juniors, and collaborate with global teams across Advisory, Assurance, Tax and Business Services.

The role emphasizes hands-on development, scripting, integrations and testing to deliver value for diverse client projects with ethical standards and strong client communication.

Qualifications

• ServiceNow Certified Administrator required.
• ServiceNow Certified Application Developer and ITSM/HR/GRC expertise preferred.
• Experience with agile development and client-facing delivery.
• Strong JavaScript and web services skills for integrations.
• Ability to lead and guide junior team members on ServiceNow projects.

Responsibilities

• Design, configure and maintain ServiceNow solutions across core platform.
• Analyze complex issues and manage assigned workstreams for cybersecurity projects.
• Lead junior team members and strengthen client relationships.
• Collaborate with clients, vendors and leadership on technical design and delivery.
• Ensure quality: testing, documentation and adherence to ethics and standards.

Skills

ServiceNow

JavaScript

Web Services

UI Scripts

API Integrations

Tools

Claude

Cursor

Now Assist

AI SDKs

Job description

The Opportunity

Join our Acceleration Center India and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. With hands-on learning, cutting-edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.

As a ServiceNow Developer Senior Associate you will support cybersecurity and GRC workstreams by designing, configuring, and maintaining ServiceNow solutions that help safeguard client systems and data within our Cybersecurity practice. As a Senior Associate you will analyze complex issues, manage assigned workstreams, build client relationships, and guide junior team members while deepening your technical skills and professional brand. In this role at PwC Acceleration Center India, you will apply ServiceNow development skills across core platform setup, workflows, reporting, scripting, integrations, and testing, while contributing to delivery across Cyber Defense and Cybersecurity & Privacy priorities.

What You Must Have

Responsibilities

• Use feedback and reflection to develop self awareness, personal strengths and address development areas.
• Delegate to others to provide stretch opportunities, coaching them to deliver results.
• Demonstrate critical thinking and the ability to bring order to unstructured problems.
• Review your work and that of others for quality, accuracy and relevance.
• Know how and when to use tools available for a given situation and can explain the reasons for this choice.
• Seek and embrace opportunities which give exposure to different situations, environments and perspectives.
• Use straightforward communication, in a structured way, when influencing and connecting with others.
• Able to read situations and modify behavior to build quality relationships.
• Uphold the firm's code of ethics and business conduct.

Preferred Knowledge

• Hands-on exposure to leveraging AI tools/SDKs (e.g. Claude, Cursor, Now Assist) to accelerate ServiceNow development, scripting, and workflow automation
• Design, development and Implementation of ServiceNow customization including core platform setup, workflow administration, reporting data imports, custom scripting and third-party integrations.
• Good platform knowledge on Business rules, UI Pages, UI Macros, UI Scripts, script Includes, Client Scripts, workflows, etc.
• Ability to lead/support the team responsible for the implementation and administration of the ServiceNow platform, including managing system configurations, gathering and documenting user and process requirements, developing workflow customizations, and performing quality assurance testing and user acceptance testing.
• Responsible for architecting and driving end-to-end ServiceNow solutions, including technical design, effort prioritization, development oversight, and collaboration with clients, vendors, and leadership teams.
• Must possess the technical/functional skills necessary to make an impact on consulting project engagements.
• Excellent client facing and communication skills (verbal and written skills).
• Familiarity and experience working in an agile development environment.
• Good understanding of JavaScript and Web Services.

Preferred Skill

Must Have Skills

• ServiceNow Certified Administrator
• ServiceNow Certified Application Developer
• ServiceNow Certified Implementation Specialist - ITSM/HR/GRC/VR/ITOM/SecOps
• Exposure to developing and implementing ServiceNow with other tools.
• Working knowledge of a tech stack that can utilize any SDK and apply AI capabilities

Good To Have Skills

• JavaScript/ReactJS, HTML, CSS, Web Services, Python/Node JS
• Certification on any AI tool (e.g. Claude, Cursor)
• Now Assist Skills , Agentic AI exposure