Sr.Director / AVP - Ecomm

dentsu; Maharashtra; On-site; INR 3,500,000 - 6,000,000; Full time

Job summary

Sokrati in India is seeking a dynamic Head of Ecommerce Delivery Practice to lead strategy, governance, and delivery across client engagements. This role owns the practice vision, capability roadmap, delivery health, quality benchmarks, and P&L oversight, ensuring market-leading ecommerce execution and measurable business impact.

You will manage a 60–80 person delivery team, collaborate with Business Leads, Client Partners, and Technology stakeholders, and advance platform capabilities across

Qualifications

• 10–12 years in ecommerce delivery or digital transformation with at least 5 years in an agency setup.
• Proven multi-market or multi-brand ecommerce program leadership.
• Strong knowledge of ecommerce platforms (Shopify, Magento, Salesforce Commerce Cloud) and integrations.
• Delivery governance, Agile methodologies, sprint planning, and cross-functional team management.
• Understanding of performance marketing, martech/adtech ecosystems, and consumer journeys.

Responsibilities

• Lead the ecommerce delivery practice roadmap, operating model, and capability development.
• Oversee end-to-end delivery across clients, ensuring on-time, on-budget execution.
• Manage a multidisciplinary delivery team of 60–80 members and mentor talent.
• Collaborate with sales, Business Leads, Tech, and Creative teams to deliver integrated commerce solutions.
• Drive margin improvements, revenue forecasting, and continuous improvement.

Skills

Delivery governance

Agile methodologies

Cross-functional leadership

Stakeholder management

Strategic thinking

Leadership

Tools

Shopify

Magento

Salesforce Commerce Cloud

WooCommerce

Amazon Pi

Perpetua

Helium 10

Google Sheets / BigQuery

Job description

• Operational & Financial Ownership

We are seeking a dynamic and seasoned professional to lead our Ecommerce Delivery Practice, driving excellence in ecommerce solutioning, implementation, operations, and delivery governance across all client engagements. This role calls for a strategic thinker with strong technical depth, delivery leadership, stakeholder management, and a proven track record of scaling ecommerce practices in a fast‑paced digital or media ecosystem.

The Head of Ecommerce Delivery Practice will own the practice vision, capability roadmap, delivery health, quality benchmarks, and P&L oversight, ensuring our clients receive market‑leading ecommerce execution and measurable business impact.

Job Description

Role:

We are seeking a dynamic and seasoned professional to lead our Ecommerce Delivery Practice, driving excellence in ecommerce solutioning, implementation, operations, and delivery governance across all client engagements. This role calls for a strategic thinker with strong technical depth, delivery leadership, stakeholder management, and a proven track record of scaling ecommerce practices in a fast‑paced digital or media ecosystem.

The Head of Ecommerce Delivery Practice will own the practice vision, capability roadmap, delivery health, quality benchmarks, and P&L oversight, ensuring our clients receive market‑leading ecommerce execution and measurable business impact.

Key Responsibilities

• Practice Leadership & Strategy
• Define and own the ecommerce delivery practice roadmap, operating model, and capability development strategy.
• Build and scale cross-functional competencies including ecommerce operations, performance commerce, tech implementation, commerce media, and omnichannel enablement.
• Evaluate emerging trends, platforms (Shopify, Magento, Salesforce Commerce, WooCommerce), and martech/advertising technologies to continuously strengthen practice offerings.
• Delivery Governance & Excellence
• Oversee end-to-end delivery of ecommerce programs across clients, ensuring on‑time, on‑budget, and high‑quality execution.
• Establish and enforce delivery frameworks, QA processes, sprint governance, risk management practices, and SLAs.
• Provide escalation leadership and ensure swift resolution of delivery bottlenecks.
• Client Engagement & Stakeholder Management
• Act as the senior delivery owner for key enterprise ecommerce clients.
• Partner with Business Leads, Client Partners, Media teams, Creative, Performance Marketing, and Technology stakeholders to deliver integrated commerce solutions.
• Drive strategic conversations on ecommerce transformation, platform enhancement, conversion optimisation, and omnichannel customer journeys.
• People Management & Capability Building
• Manage and mentor a multidisciplinary delivery team of 60 – 80 members.
• Attract, groom, and retain high‑performing talent; shape a strong culture of delivery discipline and innovation.
• Partner with HR to define hiring plans, competency matrices, and L&D tracks for the practice.
• Operational & Financial Ownership
• Own practice‑level capacity planning, project allocation, utilisation management and revenue forecasting.
• Enhance commercial models, drive margin improvements, and ensure financial health across ecommerce engagements.
• Drive operational excellence through automation, process optimisation, and best‑practice adoption.
• Innovation & Growth
• Collaborate with sales/business development teams to shape winning proposals, pitches, and ecommerce solutions.
• Identify and build strategic partnerships with platforms, technology providers, and commerce enablers.
• Drive continuous improvement via new frameworks, tools, accelerators, and integrated commerce playbooks.

Required Experience & Qualifications

• 10–12 years of progressive experience in ecommerce delivery, digital transformation, or commerce technology roles with min 5 years in an agency setup.
• Proven experience leading multi‑market or multi‑brand ecommerce programs in a digital agency, media network, consulting firm, or ecommerce organisation.
• Strong knowledge of ecommerce platforms (Shopify, Magento, Salesforce Commerce Cloud, etc.) and integrations (payment, logistics, analytics, CRM).
• Demonstrated expertise in delivery governance, Agile methodologies, sprint planning, and cross‑functional team management.
• Solid understanding of performance marketing, digital media, content operations, martech/adtech ecosystems, and consumer journeys.
• Tools Expertise: Amazon Pi / Perpetua, Helium 10, Hector.ai, Amazon DSP Console, Flipkart FADS, Blinkit Ads Manager, Zepto Ads, Amazon Brand Analytics, Google Sheets / BigQuery
• Exceptional communication, problem‑solving, and stakeholder management skills.
• Ability to thrive in a fast‑paced, high‑growth, matrixed environment.

Key Competencies

• Strategic & Analytical Thinking
• Leadership & Team Development
• Delivery & Quality Governance
• Technical & Platform Expertise
• Client Management & Executive Presence
• Commercial Acumen
• Process & Operational Excellence Cross‑functional Collaboration

Why Join Us?

• Opportunity to build and scale a high‑impact ecommerce practice within a leading media organisation.
• Work with marquee clients across sectors and drive measurable business outcomes.
• Collaborative, future‑forward culture with strong emphasis on innovation and growth.

Location

India - Maharashtra- Pune - Baner - Amar Madhuban Tech Park

Brand

Sokrati

Time Type

Full time

Contract Type

Permanent