Sr Software Engineer -Salesforce

Mattel, Inc.; Hyderabad; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Mattel, Inc. is seeking a Salesforce Analyst based in Hyderabad, India. The role focuses on troubleshooting, configuration, and data integrity while working under the guidance of the Salesforce Tech Ops Lead. Responsibilities include resolving support tickets, executing user management tasks, and maintaining dashboards.

The ideal candidate will have strong Salesforce Administration skills and familiarity with SOQL queries. Experience with ServiceNow or similar ITSM tools is essential. This position requires excellent problem-solving abilities and effective communication skills.

Qualifications

• Strong knowledge of Salesforce Administration and configuration best practices.
• Experience with ServiceNow or equivalent ITSM tools.
• Ability to write and run SOQL queries; comfort with Workbench and Data Loader.

Responsibilities

• Monitor and resolve TPM-related support tickets in Salesforce and ServiceNow.
• Execute user management tasks.
• Maintain and update dashboards and reports.

Skills

Salesforce Administration

ServiceNow

SOQL queries

Salesforce security models

Data synchronization concepts

Analytical skills

Communication skills

Problem-solving abilities

Education

Salesforce Certified Administrator

Tools

Data Loader

Workbench

Job description

Overview

This role focuses on troubleshooting, configuration, data integrity, and incident resolution, working under the guidance of the Salesforce Tech Ops Lead. The analyst collaborates with technical and business teams to maintain system stability, accuracy, and compliance.

Key Responsibilities

• Monitor and resolve TPM-related support tickets in Salesforce and ServiceNow.
• Execute user management tasks (account setup, deactivation, roles, profiles, permission sets, public groups).
• Perform declarative Salesforce configuration such as fields, page layouts, validation rules, and flows.
• Maintain and update dashboards, reports, and record types based on business needs.
• Assist with SOQL queries and troubleshooting via Workbench or Developer Console.
• Support data operations imports, exports, and updates using Data Loader or Workbench.
• Validate and monitor integrations between Salesforce and external systems (ERP, BI, Finance).
• Participate in UAT cycles, regression testing, and deployment validations.
• Document recurring issues, resolutions, and process updates in knowledge base.
• Track compliance-related tasks and ensure adherence to established TPM and SOX standards.
• Identify system inefficiencies and elevate improvement opportunities to the Tech Ops Lead.

Skills & Experience

• Strong knowledge of Salesforce Administration and configuration best practices.
• Experience with ServiceNow or equivalent ITSM tools (incident, change, RCA workflows).
• Familiarity with TPM concepts such as fund allocation, claims, and reconciliation.
• Ability to write and run SOQL queries; comfort with Workbench and Data Loader.
• Understanding of Salesforce security models and Single Sign-On basics.
• Exposure to integration workflows and data synchronization concepts.
• Basic awareness of SOX or audit-driven operational processes.
• Detail-oriented, process-focused, and capable of managing multiple tasks in parallel.

Professional Attributes

• Strong analytical and problem‑solving abilities.
• Clear written and verbal communication skills.
• Team‑oriented and responsive to direction from Lead and business stakeholders.
• Self‑motivated with ownership over assigned deliverables.
• Adaptable to changing priorities in a global, fast‑paced environment.

Preferred Qualifications

• Salesforce Certified Administrator or equivalent experience.
• Experience supporting Salesforce Consumer Goods Cloud or TPM modules.
• Prior experience in enterprise support or IT operations roles.

Mattel is an Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers, and all applicants will receive consideration for employment.