Sr Software Engineer Salesforce

Mattel, Inc.; Hyderabad; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

A leading toy manufacturer is seeking a Sr. Software Engineer in Hyderabad to provide expert support for their Salesforce Consumer Goods Cloud platform. The role focuses on Trade Promotion Management and requires 5-10 years of experience in Salesforce administration with a strong emphasis on TPM processes. Ideal candidates will have hands-on experience with Salesforce tools and a strong analytical background. The company values diversity and inclusion, encouraging authentic representation in the workplace.

Qualifications

• 5-10 years of experience in Salesforce administration or support.
• Proven experience in supporting Trade Promotion Management processes.
• Hands-on experience with Salesforce integration tools.

Responsibilities

• Provide hands-on development support for incident resolution.
• Analyze and troubleshoot issues with timely resolutions.
• Collaborate with stakeholders to clarify requirements.

Skills

Salesforce administration

TPM/TPP processes

Apex customizations

Data integration

Root cause analysis

Salesforce integration tools

Education

Bachelor’s or Master’s degree in Computer Science

Tools

Salesforce Field Service

MuleSoft

Einstein Analytics

Job description

CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

Overview

We are seeking a highly skilled Sr. Software Engineer to provide expert-level support for our Salesforce Consumer Goods (CG) Cloud platform, with a particular focus on Trade Promotion Management and Key Account Management modules. In this support-focused role, you will ensure the ongoing smooth operation, troubleshooting, and optimization of the TPM & KAM application. This role reports to the application lead.

Key Responsibilities

• Provide hands‑on development support for incident resolution, break‑fix efforts, and system enhancements related to the Salesforce TPM & KAM application.
• Analyze and troubleshoot issues reported by global business teams, delivering timely resolutions in line with SLA requirements.
• Act as the primary point of contact for escalated support tickets and investigate and resolve issues related to TPM & KAM functionality.
• Collaborate with business analysts and global stakeholders to gather, clarify, and refine requirements for new features or process improvements.
• Participate in the full development lifecycle, including estimation, technical design, development, code reviews, testing, deployment, and post‑deployment support.
• Perform system maintenance activities such as routine updates, patches, and configuration changes to ensure seamless application performance.
• Monitor and evaluate system performance, identifying issues and opportunities for optimization and long‑term stability.
• Troubleshoot and resolve data integrity issues, working with cross‑functional teams to identify root causes and implement corrective actions.
• Support and troubleshoot integrations with external systems (e.g., ERP, TPM tools, analytics platforms) related to the TPP application.
• Stay up to date with Salesforce releases, applying relevant updates and patches to maintain system currency.
• Document support processes, known issues, and solutions in the knowledge base for training and reference purposes.

Required Qualifications

• Bachelor’s or Master’s degree in Computer Science, Information Systems, or a related field.
• 5‑10 years of experience in Salesforce administration, support, or architecture, with a strong focus on Salesforce Consumer Goods Cloud and Trade Promotion Management (TPM).
• Proven experience in supporting TPM/TPP processes such as promotion execution, fund management, claim management, and performance evaluation within the Consumer Goods industry.
• Hands‑on experience with Salesforce Field Service, Einstein Analytics, MuleSoft, and Salesforce integration tools (including API management and data integration).
• Strong knowledge of Salesforce data models, security models, and process automation.
• Experience managing support tickets and working with cross‑functional teams to resolve production issues quickly.
• Ability to perform detailed root cause analysis and deliver actionable solutions in a timely manner.
• Ability to review and support Apex based customizations in collaboration with the development team.
• Strong knowledge of declarative automation tools such as Flows, validation rules, and approval processes to support and optimize TPM business processes.

Preferred Qualifications

• Salesforce certifications such as Salesforce Certified Administrator, Consumer Goods Cloud Accredited Professional, or Sales Cloud Consultant are preferred.

Mattel is an Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers, and all applicants will receive consideration for employment.