Sr. Customer Service Executive - Capacity Planning & Management

Tata Communications; Chennai District; On-site; INR 600,000 - 900,000; Full time

Job summary

Tata Communications in Chennai/Pune invites an Engineer/Sr. Engineer HFC Network Design to join our team.

You will bring experience in HFC RF and AC design, CAD drafting, and OSP design to deliver construction-ready drawings that meet Australian regulations and client standards. Responsibilities include creating duct and conduit layouts, BOMs, as-built records, and end-to-end fibre network designs (FTTX, CMTS).

Qualifications

• Bachelor's degree or equivalent in Computer Science, Telecommunications or related field.
• 4–6 years' CAD drafting, OSP design, or telecom engineering experience.
• Experience with Australian telecom projects preferred.
• Proficiency in AutoCAD drafting and OSP design guidelines.

Responsibilities

• Prepare construction-ready drawings and HFC OSP design packages with conduits and cable pathways.
• Develop underground pit, duct, and aerial OSP layouts per customer standards.
• Produce BOMs, design notes, diagrams, and as-built documentation.
• Design end-to-end fibre networks (FTTX, CMTS, Carrier Ethernet) and create NDDs.
• Coordinate with project teams and field staff for implementation.
• Ensure 100% design quality and compliance with standards.
• Maintain design records and support continuous improvement.

Skills

AutoCAD

SpatialNet

GIS

HFC Design

DFN

LFN

DAA

RPD

Remote MACPHY

Education

Bachelor's degree in C.S./Telecom or related

Tools

CMTS/CCAP

RPD

DCCM

UCAM/UPIC

Job description

• Job TitleHFC - Designer LocationPune/Chennai, India Work Hours Onboarding Pre-Req
• Work from office
• Public and festive holidays will follow Australian calendar.
• Required to have Mobile Phone with OS Version with IOS 26 /Andriod 16 or above as mandatory requirement under the recent Infosec guidelines from Client" Job SummaryWe are looking for Engineer / Sr. Engineer HFC Network Design with experience in HFC - RF and AC design, CAD drafting, OSP network design, preparation of construction drawings, and engineering documentation. The successful candidate will contribute to the delivery of accurate, high-quality (100%), and constructible engineering designs while ensuring compliance Australian regulations and standards.
• Roles Responsibility "OSP, Core Aggregation Network Design
• Prepare construction-ready engineering drawings and HFC OSP design packages including conduits, cable pathways, asset placement, and telecommunications infrastructure layouts.using AutoCAD.
• Develop underground pit pipe, aerial, and mixed OSP network layouts based on customer standards and design guidelines.
• Produce engineering deliverables including construction drawings, cable routing plans, pit pipe layouts, pole attachment drawings, BOMs, design notes, and as-built documentation.
• Design and deliver end-to-end fibre network solutions with the knowledge of FTTX, Carrier Ethernet, CMTS, agregation networks.
• Create Network Design Documents (NDD) with complete deliverables (BOM, configs, diagrams, fibre details, etc.).
• Incorporate engineering markups, redlines, and revisions into existing drawings. Engineering Support Coordination
• Assist other designer in preparing HFC RF and AC design documentation.
• Support field queries, engineering change requests, and redline updates.
• Coordinate with Project Coordinators, Integration team and Field teams for ensuring configuration implementation. Quality Control Compliance
• Ensure 100% Quality for the designs delivered.
• Perform self-quality checks before design submission
• Ensure compliance with customer drafting standards, nbn engineering guidelines, and internal quality requirements.
• Participate in quality audits and implement corrective actions arising from audit findings.
• Follow Safety in Design (SiD) principles and applicable Australian telecommunications standards. Document Management Continuous Improvement
• Maintain design records, project files, revision histories, and engineering documentation.
• Support continuous improvement initiatives focused on quality enhancement, efficiency, and productivity improvements." Mandatory Technical Skills"Strong experience in telecom/OSP Design tools as AutoCAD/SpatialNet/ GIS with multi-technology networks (HFC, FTTX, CMTS) Strong knowledge in DOCSIS, optical nodes, amplifiers, RF distribution networks, HFC power systems, and customer access networks. Working experience on Distribution Fibre Network (DFN) and Local Fibre Network (LFN) concepts will be an advantage. Good Knowledge of Distributed Access Architecture (DAA), Remote PHY Devices (RPD), and Remote MACPHY Devices Strong experience in HFC (Hybrid Fibre Coaxial) Network Design Outside Plant (OSP) Network Design Underground Pit Pipe Design and Aerial Network Design Cable Routing and Telecommunications Infrastructure Planning Construction Drawing Engineering Documentation Microsoft Office Suite (Excel, Word, Outlook, Visio) " Tools Skills and Equipment"AutoCAD/SpatialNet/ GIS Network Design Tools CMTS / CCAP / RPD / RMD /DCCM,UCCM,CCRC,CCAP,UCAM/UPIC,DCAM /DPIC Fibre/Copper Network Design/ FTTX Design OSP Network Design Microsoft Office Suite" Certifications"AutoCAD for Design and Drafting (Good to have) " "Educational Qualification Experience "" Bachelors degree in Computer Science, Telecommunications or a related discipline or equivalent experience. 4- 6 years of experience in CAD drafting, OSP design, telecommunications engineering, utility network design, or related industries. Experience with Australian telecommunications projects will be preferred. Exposure to HFC network design and telecommunications infrastructure projects is advantageous.