Sr. Customer Retention Specialist

automationanywhere; Bengaluru; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Automation Anywhere is seeking a Senior Customer Renewal Specialist in Bengaluru (onsite). You will drive renewal revenue, mitigate renewal risks, and partner with Customer Success, Sales, and Ops to ensure seamless customer experiences for AI-powered APA solutions.

Ideal candidates have 3–7 years in renewal/account management, proven SaaS sales experience, and strong Salesforce CPQ usage. Join a leader in APA to grow with a dynamic team.

Qualifications

• 3–7 years of renewal or account management experience.
• Experience selling software products on-demand and recurring in nature.
• Experience using Salesforce.com as CRM.
• Software sales experience; SaaS or subscription sales (Must).
• Experience and knowledge of AI, Automation and/or APA preferred.
• Experience using Salesforce CPQ (is a must).

Responsibilities

• Meet or exceed renewal quotas.
• Collaborate with Customer Success, Sales, Contract Ops and Support to address renewal issues.
• Track upsell or cross-sell opportunities with Sales to keep renewals on track.
• Identify at-risk renewal clients early and address renewal blockers.
• Communicate value of solutions to client decision-makers (C-level, IT, legal, security).
• Maintain and manage Salesforce renewal opportunities.
• Manage large enterprise accounts.

Skills

Renewal experience

Account management

Salesforce.com

SaaS sales

CRM

AI/APA knowledge

CPQ

Tools

Salesforce.com

Salesforce CPQ

Job description

About Us

Automation Anywhere is the leader in Agentic Process Automation (APA), transforming how work gets done with AI-powered automation. Its APA system, built on the industry's first Process Reasoning Engine (PRE) and specialized AI agents, combines process discovery, RPA, end-to-end orchestration, document processing, and analytics-all delivered with enterprise-grade security and governance. Guided by its vision to fuel the future of work, Automation Anywhere helps organizations worldwide boost productivity, accelerate growth, and unleash human potential.

Position: Customer Retention Specialist

Job Level: E3

Location : Bangalore (Onsite)

As a Senior Customer Renewal Specialist at Automation Anywhere, the leader in Agentic Process Automation (APA), you'll play a pivotal role in ensuring our clients continue to maximize value from our innovative, industry-leading solutions. In this role, you'll be responsible for meeting or exceeding renewal quotas, proactively identifying and mitigating potential renewal risks, and collaborating closely with cross-functional teams to deliver seamless customer experiences. Your background in renewals or account management-paired with a proven track record in software sales, particularly within the SaaS or subscription space-will set you up for success. If you're ready to join a dynamic team, drive revenue growth, and make a measurable impact, we want to hear from you!

Who you'll report to:

This role reports to VP of Global Customer Retention (based in the US)

You'll make an impact by being responsible for:

• Meeting or exceeding assigned sales objectives and quotas for renewal business


• Working closely with Customer Success, Sales, Contract Ops, and Support teams to stay updated with customer issues and problems affecting customer retention


• Working closely with the Sales Team to track any upsell or cross opportunities and ensure renewals stay on track


• Identifying \"at-risk\" renewal clients early in the cycle and define and address issues inhibiting a successful, timely renewal


• Educating and effectively communicate the value of company solutions to client decision- makers, including 'C-level' business leaders, technical staff, legal, security, and operations personnel in prospective accounts


• Maintaining, updating, and managing all SalesForce.com renewal opportunities


• Manage large enterprise accounts

You will be a great fit if you have:

• 3 -7 years of Renewal or account management experience


• Experience selling software products that are on-demand and recurring in nature


• Experience using Salesforce.com as CRM required


• Software Sales experience; SaaS or subscription sales (Must)


• Experience and knowledge of AI, Automation and/or APA preferred


• Experience using Salesforce CPQ (is a must)

You excel in these key competencies:

• High problem-solving ability to learn and adapt quickly while being a self- starter


• Team-oriented with the ability to succeed in an entrepreneurial environment


• Committed, enthusiastic and coachable with a desire to thrive in sales environment


• Strong presentation and communication skills (verbal, written, and listening)


• Drive, conscientiousness, and perseverance to conduct outbound sales contacts daily