Sr Counsellor

IDP; Chennai; Presencial; INR 180.000 - 360.000; Jornada completa

Descripción de la vacante

Imperial Design Personnel is seeking an Education Counsellor to guide international students, provide information on study opportunities, assist with documentation, and promote IDP products and services. The role involves managing leads, driving enrollment pipelines, and delivering outstanding customer service to students and families.

Ideal candidates possess experience in sales or customer service, strong knowledge of education sector placements, and excellent communication skills in English

Formación

• Experience in a sales or customer service driven environment.
• Good understanding of the education sector and placement of students into VET and universities, including immigration requirements.
• Relevant tertiary qualifications and/or prior experience working as an Education Counsellor or similar role.
• Outstanding stakeholder management and communication skills, including fluency in English.

Responsabilidades

• Drive pipeline goals, manage leads and applications, and promote products and services to students and families.
• Provide exceptional service to students and education providers, guiding admissions and qualification options clearly and proactively engaging with stakeholders.

Conocimientos

Sales experience

Customer service

Stakeholder management

English fluency

Educación

Relevant tertiary qualifications

Descripción del empleo

Role purpose

The Education Counsellor will provide excellent counselling services to guide international students to find the institution that best meets their learning and career aspirations, including providing students with the right information and advice on study opportunities and local education system, culture and geographic region, assisting with application documentation, facilitating enrolments, and promoting IDP products and services.

Key accountabilities

• Drive achievement of your pipeline goals, customer satisfaction, and advocacy targets through each stage of the student journey, including promoting student essential products and services, managing and maintaining leads and successful applications, seeking referral opportunities, encouraging and participating in event and lead generating activity, database maintenance.
• Provide outstanding customer service to students, their families and education providers throughout the process, including participating in planning activities to build student engagement, providing students with the right information about admissions, processes and qualification options in a way they can understand easily, and proactively engaging with students and education providers regularly.

Required experience

• Experience in a sales or customer service driven environment, including achieving individual and team based targets.
• Good understanding of the education sector and placement of students into VET and universities, including immigration requirements and processes.
• Relevant tertiary qualifications and/or prior experience working as an Education Counsellor or similar role.
• Outstanding stakeholder management and communication skills, including fluency in English, both verbal and written.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.