Counsellor

Imperial Design Personnel; Chennai; Presencial; INR 300.000 - 540.000; Jornada completa

Descripción de la vacante

Imperial Design Personnel is seeking an Education Counsellor to guide international students toward suitable institutions, explain study opportunities, and assist with applications and enrolments. The role covers explaining local education systems and regional contexts while promoting IDP services and products.

You will engage with students and education providers, manage leads and applications, and participate in events to generate referrals and opportunities.

Formación

• Experience in sales or customer service with targets.
• Understanding of education sector and student placement into VET and universities.
• Fluency in English, written and spoken.

Responsabilidades

• Drive pipeline goals, customer satisfaction and advocacy through the student journey.
• Provide information about admissions, processes and qualification options clearly.

Conocimientos

Sales experience

Customer service

English fluency

Education sector knowledge

Educación

Tertiary qualifications

Descripción del empleo

Job Summary

The Education Counsellor will provide excellent counselling services to guide international students to find the institution that best meets their learning and career aspirations, including providing students with the right information and advice on study opportunities and local education system, culture and geographic region, assisting with application documentation, facilitating enrolments, and promoting IDP products and services.

Responsibilities

• Drive achievement of your pipeline goals, customer satisfaction, and advocacy targets through each stage of the student journey, including promoting student essential products and services, managing and maintaining leads and successful applications, seeking referral opportunities, encouraging and participating in event and lead generating activity, database maintenance.
• Provide outstanding customer service to students, their families and education providers throughout the process, including participating in planning activities to build student engagement, providing students with the right information about admissions, processes and qualification options in a way they can understand easily, and proactively engaging with students and education providers regularly.

Requirements

• Experience in a sales or customer service driven environment, including achieving individual and team based targets.
• Good understanding of the education sector and placement of students into VET and universities, including immigration requirements and processes.
• Relevant tertiary qualifications and/or prior experience working as an Education Counsellor or similar role.
• Outstanding stakeholder management and communication skills, including fluency in English, both verbal and written.