Sr Business Systems Analyst

International Business Machines Corporation; Pune District, Bengaluru; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

International Business Machines Corporation is seeking a Senior Business System Analyst to join our Salesforce-focused team in Pune. You will work with a dynamic technical group to design, develop, and support Salesforce Sales Cloud and Marketing Cloud, aligning with the org vision.

You will collaborate with Product Owners, Salesforce Engineers, enterprise architects, and testing teams to deliver high-quality solutions, write user stories, perform analysis, and ensure SOX controls and proper

Qualifications

• Graduate degree in computer science or related field.
• 5+ years SFDC experience.
• Experience in agile development teams.
• Familiar with CI/CD tools and CRM software.

Responsibilities

• Collaborate with stakeholders, developers and architects to solve business problems.
• Write user stories and acceptance criteria per business needs.
• Drive refinement sessions and implement Salesforce configurations.
• Analyze requirements, perform gap and root-cause analysis.
• Coordinate cross-functional dependencies and alignment with SOX controls.
• Identify system gaps and design/build solutions.

Skills

SFDC experience

Agile development

Analytical thinking

Interpersonal skills

Learning mindset

Education

Bachelor's degree

Tools

Git

VS Code

SonarQube

Release management tools

Job description

Your Role and Responsibilities:

We are looking for a Sr Business System Analyst to join us. In this role, you will work as a member of a highly dynamic and collaborative technical team. The team is tasked with design, development, and functional support for the Salesforce Sales Cloud and Salesforce Marketing Cloud. You will implement and execute strategy to help the team deliver high-quality products and build a quality-first culture within the development team. You will collaborate closely with the Product Owner, Salesforce Engineers, Enterprise architects, and testing and support teams to execute and deliver solutions and tools in alignment with the org vision and strategy.

What You Will Do

• Work closely with global and regional stakeholders, development teams, and architects to solve business problems
• Writing user stories, acceptance criteria as per business needs
• Driving team refinement sessions and implement solutions using salesforce configuration
• Analyze business requirements perform gap analysis and root cause analysis
• Work with cross-functional teams to identify dependencies
• Ensure compliance with SOX, business controls, and IT general controls
• Identify system gaps and propose, design, and build solutions

What You Will Bring

• Graduate university degree in computer science, computer engineering, or a similar field
• 5+ years of SFDC experience
• Demonstrated experience working as part of an agile development team
• Experience with CI and CD tools like Git, VS Code, SonarQube, and the release process
• Solid knowledge of customer relationship management (CRM) software
• Understanding of the overall SFDC ecosystem
• Solid problem-solving, critical thinking, and analytical skills to set up and interpret logic, data tables, and rule relationships
• Desire to learn and apply new technologies
• Ability to learn quickly and master new skills as necessary

• Exemplary interpersonal skills

The Following Are Considered a Plus

• SFDC certifications
• Agile certifications

  Required Education:

  Bachelor's Degree

  Preferred Education:

  Bachelor's Degree

  Required Technical and Professional Expertise:

  • Agile Methodologies Application: Exposure to agile principles and methodologies, with ability to apply them in gathering client requirements and delivering solutions.
  • Business Acumen: Experience working with basic financial concepts, knowledge of business plans, and impact analysis to inform solution delivery.
  • Requirements Gathering Techniques: Exposure to various techniques for gathering client requirements, with ability to select and apply the most effective approach.
  • Solution Delivery Management: Experience working with development teams to track progress, manage user acceptance testing, and ensure timely delivery of solutions.
  • Technical Documentation Development: Exposure to creating technical documentation and training materials to communicate and educate clients and user communities on solutions.

  Preferred Technical and Professional Experience:

  • Application Architecture Knowledge: Exposure to application architecture and its integration with business solutions, enabling effective communication with development teams and informed solution delivery.
  • Database Management Understanding: Familiarity with database management principles and practices, allowing for effective collaboration with development teams and robust solution design.

  Years of Experience:

  5 - 10