Sr AV Engineer III

Astreya; Hyderabad; On-site; INR 1,200,000 - 1,600,000; Full time

Job summary

Astreya in Hyderabad, India seeks an L3 AV Support Engineer to ensure operational stability through advanced troubleshooting, escalation management, and resolution of complex AV incidents across client environments. The role covers AV network, Dante audio networks, controller systems, USB integrations, and cross-functional collaboration with Networking and Security teams to deliver timely resolutions.

You will review L1/L2 escalations, provide guidance, and coordinate with OEMs and vendors for

Qualifications

• Experience supporting AV systems in enterprise environments.
• Ability to interpret AV schematics and system diagrams.
• Strong problem-solving and documentation skills.

Responsibilities

• Receive and manage escalated AV incidents from L1/L2 support.
• Validate ticket quality and document troubleshooting steps before accepting escalations.
• Review troubleshooting by lower tiers and exhaust all resolution paths before escalation.
• Provide technical guidance to L1/L2 teams to improve first-time resolution rates.
• Perform advanced diagnosis and remediation of AV incidents involving routing systems, matrix switchers, displays, and signal distribution.
• Identify root causes and implement corrective actions to restore service within SLAs.
• Provide troubleshooting support for AV-related network infrastructure and connectivity issues.
• Support AV endpoints and systems using TCP/IP, HTTP, HTTPS, SSH, Telnet, and FTP.
• Analyze IP addressing, DHCP configurations and network connectivity affecting AV services.
• Collaborate with Networking and Security teams for cross-functional resolution.
• Provide operational support for Dante-based audio networks and manage Dante Controller configurations.
• Diagnose audio path, routing, and synchronization issues within Dante environments.
• Interpret AV system schematics, signal flow diagrams, and technical documentation.
• Analyze AV inputs/outputs, DSP configurations, control processors, and display technologies.
• Support troubleshooting requiring understanding of integrated AV architectures.
• Support and troubleshoot AV control systems and device communications.
• Validate connectivity of IP-enabled AV devices using DHCP and static addressing.
• Troubleshoot control system communications using HTTP, HTTPS, SSH, and Telnet.
• Troubleshoot USB device connectivity and USB extension technologies.
• Support USB-over-Cat6 and other extension solutions.
• Utilize AV administration and diagnostic tools for configuration validation, diagnostics, monitoring, and issue resolution.
• Coordinate with OEMs, vendors, and third-party providers for advanced troubleshooting and RMAs.
• Engage with internal teams to resolve incidents and participate in problem management.

Skills

AV troubleshooting

Escalation mgmt

Dante networking

Network protocols

Vendor coordination

Documentation

Tools

Dante Controller

HDBaseT

EDID/HDCP debugging

Job description

The Service Provider shall provide L3 as per above resource requirement for Audio Visual Engineering Support Services to ensure operational stability, advanced troubleshooting, escalation management, and resolution of complex Audio Visual (AV) incidents across the Clients AV environment.

Incident Escalation Management

• Receive and manage escalated AV incidents from Level 1 (L1) and Level 2 (L2) support teams.
• Validate ticket quality and ensure all troubleshooting activities, diagnostics, and findings are documented prior to accepting escalations.
• Review troubleshooting performed by lower support tiers and ensure all reasonable resolution paths have been exhausted before further escalation.
• Provide technical guidance and accountability to L1 and L2 support teams to improve first-time resolution rates.

Advanced Audio-Visual Troubleshooting and Resolution

• Perform advanced diagnosis and remediation of AV incidents involving:
  • Audio and video routing systems.
  • Matrix switchers, switchers, displays, and signal distribution technologies.
  • EDID, HDCP, source/display resolution compatibility issues.
  • Audio and video transmission over HDBaseT (HDBT) and related AV transport technologies.
• Identify root causes and implement corrective actions to restore service within agreed service levels.

AV Network and Connectivity Support

• Provide troubleshooting support for AV-related network infrastructure and connectivity issues.
• Support AV endpoints and systems utilizing network protocols including TCP/IP, HTTP, HTTPS, SSH, Telnet, and FTP.
• Analyze IP addressing, DHCP configurations, network device connectivity, and related communication issues affecting AV services.
• Collaborate with Networking and Security teams for cross-functional issue resolution.

Dante Audio Network Support

• Provide operational support and troubleshooting for Dante-based audio networks.
• Manage and validate Dante Controller configurations and crosspoint routing.
• Diagnose audio path, routing, and synchronization issues within Dante environments.

AV System Analysis and Design Interpretation

• Interpret AV system schematics, signal flow diagrams, and technical documentation.
• Analyze AV inputs, outputs, DSP configurations, control processors, switchers, and display technologies to resolve complex system issues.
• Support troubleshooting activities requiring detailed understanding of integrated AV system architectures.

AV Control System Support

• Support and troubleshoot AV control systems and associated device communications.
• Validate connectivity and configuration of IP-enabled AV devices utilizing DHCP and static addressing.
• Troubleshoot control system communications using protocols such as HTTP, HTTPS, SSH, and Telnet.

USB and Peripheral Integration Support

• Troubleshoot USB device connectivity, USB hubs, and USB extension technologies.
• Support USB-over-Cat6 and other extension solutions used within conference room and collaboration environments.

AV Management and Monitoring Tools Support

• Utilize industry-standard AV administration and diagnostic tools including,
• Perform configuration validation, diagnostics, monitoring, and issue resolution activities using these platforms.

Vendor and OEM Coordination

• Coordinate with original equipment manufacturers (OEMs), vendors, and third-party support providers for advanced troubleshooting and issue resolution.
• Manage Return Material Authorization (RMA) processes, including defect identification, replacement coordination, and status tracking.

Cross-Functional Collaboration

• Engage with internal support organizations, including Networking, Security, Workplace Services (WPS), and other technology teams, to resolve complex incidents and service-impacting issues.
• Participate in technical review sessions and problem management activities as required.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.