Sr. Associate Support Engineer, SAP

riministreet; India; On-site; INR 900,000 - 1,200,000; Full time

Job summary

Rimini Street, Inc. in India is seeking a SAP Fiori/UI5 - Sr. Associate Support Engineer (AMS) to provide remote-based support for mission-critical SAP applications. You will handle incidents, perform root-cause analysis, and collaborate with global clients using ECC and latest SAP environments.

The role requires strong communication, problem-solving abilities, and adherence to SLAs. This is an on-site India-based position within Rimini Street's global SAP support team.

Qualifications

• Experience supporting SAP applications (4.x, ECC and latest environments).
• Strong troubleshooting and requirement gathering skills.
• Excellent communication with global clients.

Responsibilities

• Level 2 SAP support across incident management and service requests.
• Troubleshoot and replicate production issues with stakeholders.
• Coordinate testing with business users and developers.
• Prepare and document fixes, configurations and enhancements.
• Participate in UAT and deployment activities.
• Adhere to SLAs and time tracking during client engagements.

Tools

SAP Fiori/UI5

SAP AMS Support

Job description

About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a proven, trusted global provider of end-to-end, mission-critical enterprise software support, managed services and innovative Agentic AI ERP solutions, and is the leading third-party support provider for Oracle, SAP and VMware software.

Our comprehensive portfolio of unified solutions help run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database and technology software, enabling our clients to achieve better business outcomes, significantly reduce costs and reallocate resources towards strategic projects.

The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider and achieved better operational outcomes, realized billions of US dollars in savings and funded AI and other innovation investments.

We are actively seeking a Sr. Associate Support Engineer, SAP . This role is based in India.

About Rimini Street, India, GCC.

Rimini Street Inc, HQ : Las Vegas, NV, USA a disruptor in third party ERP support services, established undisputed leadership and as a natural progression, entered India with Rimini Street, India GCC India kick starting operations in Hyderabad , in 2013 with Global Client Onboarding Services, IT shared services and Global Service Development. In no time, Rimini Street, India GCC started Bengaluru operations going up the value chain with more complex product development (Oracle, SAP, Peoplesoft, JDE etc.) & advanced services (Managed services, Professional services, Security Managed Services etc).

Rimini Street, India GCC gained valuable share in bringing the reputation to Rimini Street Inc of being a global provider of unified support and managed service solutions for enterprise software. Today, Rimini Street, India GCC is a family of about 800+ full time talented individuals, thanks to the remarkable talent that has supported the expansion.

Rimini Street, India has nicely emerged as Global Capability Centre (GCC), and proudly says, "if you are best of the best, you belong to Rimini." We are on a mission to contribute significantly to our "Rimini ONE" program, a turnkey Rimini Street service program that offers a comprehensive set of unified, integrated services that can run, manage, support, customize, configure, connect, protect, monitor, and optimize your Oracle and SAP ERP, database, and technology software.

Position Summary

This role of SAP Fiori/UI5 - Sr. Associate Support Engineer (AMS) is to provide exceptional remote-based support for mission-critical SAP applications as part of our global customer support team. The position has the responsibility for researching, troubleshooting and supporting of multiple SAP global clients who use both 4.x, ECC environments & latest environments. Role demands proficient communication skills to do requirement gathering, replicating production issues, stakeholder (internal / external) understanding, adhering to time tracking, adhering to SLAs, and ensuring utilization as per expectations.

Essential Duties and Responsibilities

Level 2 Support across - Incident Management, Problem Management, Service Requests, Enhancements, and small projects working on tickets

Incident Management: Analyzing bugs, defects in the production environment within SLA timelines

Replicating issues by coordinating with technical developers and other modules consultant based on issue nature

Coordinate with business users for testing bug fixing, testing the message and flows

Workaround for high priority tickets

Root cause analysis and documentations based on requirement to ensure continuous improvement

Service Request Management: How to documentations on existing configurations

Master data changes / config changes

Enhancements / Projects: Estimate Enhancements the integration projects through various phases from gathering business requirements/Developing/Testing and deployment

Gathering and analyzing business/functional requirements and translating them into design specifications

Working experience on complex customization of programs, reports

Writing unit test scripts and conducting unit and integration tests for the customizations

Support UAT tests and participate in Cut-Over activities alongside post production changes and hyper care

Support the assessment of change requests (corrections, enhancements), proposing and developing solutions

Taking business transition from incumbent vendors / client IT during new client engagement onboarding phase Attending knowledge sharing sessions & Documentations

Participating in Job shadow, Reverse Job Shadow phases

Monitoring Alerts if any on client environment via Rimini Street based tools and or client based tools and addressing them on time

Ensure compliance with the client's IT processes & intern