ServiceNow Developer

Rimini Street; Hyderabad; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

Rimini Street, Inc. in Hyderabad, India, seeks a skilled ServiceNow Developer to design, develop, implement, and support the ServiceNow platform including ITSM, CSM, ITOM, SPM, and integrations.

You will partner with stakeholders to analyze processes and translate requirements into scalable solutions, adhering to standards and best practices. The role requires 5-7 years of ServiceNow experience, strong ITIL/ITSM knowledge, and excellent communication and training skills.

Qualifications

• 5-7 years of ServiceNow experience (configuration, design, development, implementation, administration, and support).
• Working knowledge of ServiceNow applications (CSM, ITSM, ITOM, SPM) and ITIL/ITSM processes.
• Strong communication, documentation, and training skills.
• Ability to manage multiple priorities effectively; strong problem-solving skills.

Responsibilities

• Design, develop, and configure workflows, business rules, forms, and scripts to meet requirements.
• Support analysis and definition of functional and technical requirements.
• Partner with stakeholders to define solutions and translate business needs into platform designs.
• Develop test scripts; support UAT and production deployments.
• Configure and administer ServiceNow modules, automation, and integrations.
• Conduct code reviews and collaborate on enhancements and projects.
• Develop and support ITSM/CSM capabilities (portal, incident, problem, change, CMDB, assets, catalog).
• Maintain platform health, including upgrades and performance tuning.
• Promote data integrity and security through sound design and governance.
• Provide end-user support and training.

Skills

ServiceNow

ITIL/ITSM

Communication skills

Documentation skills

Education

Bachelor's degree in Computer Science or related field

Job description

About Rimini Street, Inc. Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a proven, trusted global provider of end-to-end, mission-critical enterprise software support, managed services and innovative Agentic AI ERP solutions, and is the leading third-party support provider for Oracle, SAP and VMware software.

Apr - 2023

Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a proven, trusted global provider of end-to-end, mission-critical enterprise software support, managed services and innovative Agentic AI ERP solutions, and is the leading third-party support provider for Oracle, SAP and VMware software.

Our comprehensive portfolio of unified solutions help run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database and technology software, enabling our clients to achieve better business outcomes, significantly reduce costs and reallocate resources towards strategic projects.

The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider and achieved better operational outcomes, realized billions of US dollars in savings and funded AI and other innovation investments.

We are actively seeking a ServiceNow Developer. This role is based in India, Hyderabad.

About Rimini Street, India, GCC. Rimini Street Inc, HQ : Las Vegas, NV, USA a disruptor in third party ERP support services, established undisputed leadership and as a natural progression, entered India with Rimini Street, India GCC India kick starting operations in Hyderabad, in 2013 with Global Client Onboarding Services, IT shared services and Global Service Development. In no time, Rimini Street, India GCC started Bengaluru operations going up the value chain with more complex product development (Oracle, SAP, Peoplesoft, JDE etc.) & advanced services (Managed services, Professional services, Security Managed Services etc).

Rimini Street, India GCC gained valuable share in bringing the reputation to Rimini Street Inc of being a global provider of unified support and managed service solutions for enterprise software. Today, Rimini Street, India GCC is a family of about 800+ full time talented individuals, thanks to the remarkable talent that has supported the expansion.

Rimini Street, India has nicely emerged as Global Capability Centre (GCC), and proudly says, "if you are best of the best, you belong to Rimini". We are on a mission to contribute significantly to our "Rimini ONE" program, a turnkey Rimini Street service program that offers a comprehensive set of unified, integrated services that can run, manage, support, customize, configure, connect, protect, monitor, and optimize your Oracle and SAP ERP, database, and technology software.

Role Summary

The ServiceNow Developer designs, develops, implements, and supports Rimini Street's ServiceNow platform, including ITSM, CSM, ITOM, SPM, integrations, and core platform services. The role partners with stakeholders to analyze business processes, translate requirements into technical solutions, and configure and enhance the platform in alignment with established standards and best practices.

Key Responsibilities

• Design, develop, and configure workflows, business rules, forms, and scripts to meet requirements.
• Support analysis and definition of functional and technical requirements.
• Partner with stakeholders to define solutions and translate business needs into platform designs.
• Develop test scripts; support UAT and production deployments.
• Configure and administer ServiceNow modules, automation, and integrations.
• Conduct code reviews and collaborate on enhancements and projects.
• Develop and support ITSM/CSM capabilities (portal, incident, problem, change, CMDB, assets, catalog).
• Maintain platform health, including upgrades and performance tuning.
• Promote data integrity and security through sound design and governance.
• Provide end-user support and training.

Required Qualifications

• 5-7 years of ServiceNow experience (configuration, design, development, implementation, administration, and support).
• Working knowledge of ServiceNow applications (CSM, ITSM, ITOM, SPM) and ITIL/ITSM processes.
• Strong communication, documentation, and training skills.
• Ability to manage multiple priorities effectively; strong problem-solving skills.

Education and Certification

• Bachelor's degree in Computer Science or related field, or equivalent experience.
• ServiceNow Developer and/or Implementation Specialist certification preferred.

Why Rimini Street?

We’re looking for talented, passionate people to help us build our future at Rimini Street. We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you.

Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs:

• Company
  • We dream big and innovate boldly.
• Colleagues
  • We work with extraordinary people who create a culture of mutual respect and collaboration.
• Clients
  • We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service.
• Community
  • We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we've made positive impacts in six continents for over 425 charities.

Accelerating Company Growth

• Nasdaq-listed under ticker symbol RMNI since October 2017
• Over 6,300+ signed contracts to date, including Fortune 500 and Global 100 companies
• Over 2,000 team members in 23 countries
• US and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here: https://www.riministreet.com/company/awards/

Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law.

To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com

Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources. Unsolicited resumes will be ineligible for referral fees.