Sr. Site Reliability Engineer

riministreet; Hyderabad; On-site; INR 1,800,000 - 3,400,000; Full time

Job summary

Rimini Street, Inc. in Hyderabad, India is seeking a Senior Site Reliability Engineer to ensure reliability, availability, and performance of the Agentic AI ERP platform.

This role focuses on production operations, incident management, resilience engineering and capacity planning across Kubernetes and AI platform components. You will collaborate with Platform, AI, DevOps and Security teams to scale services securely for enterprise production use across cloud-hosted, customer-hosted and

Qualifications

• Experience in large-scale reliability and production operations.
• Hands-on with Kubernetes environments and cloud platforms.
• Strong focus on monitoring, logging, tracing and incident response.

Responsibilities

• Own service reliability, availability, and operational health for the platform.
• Define SLIs/SLOs and runbooks to improve resilience and MTTR.
• Lead incident response, RCAs, and corrective actions.
• Maintain observability dashboards and alerting systems.
• Support capacity planning, backups, and disaster recovery across environments.
• Collaborate with Platform, AI, DevOps, and Security teams.

Skills

Site Reliability

Kubernetes

Observability

Incident management

Cloud environments

Disaster recovery

Performance tuning

Tools

Kubernetes

Monitoring tools

Temporal workflows

Job description

About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000 Company, is a proven, trusted global provider of end-to-end, mission-critical enterprise software support, managed services and innovative Agentic AI ERP solutions, and is the leading third-party support provider for Oracle, SAP and VMware software.

Our comprehensive portfolio of unified solutions help run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database and technology software, enabling our clients to achieve better business outcomes, significantly reduce costs and reallocate resources towards strategic projects.

The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider and achieved better operational outcomes, realized billions of US dollars in savings and funded AI and other innovation investments.

We are actively seeking a Sr. Site Reliability Engineer. This role is based in India, Hyderabad.

About Rimini Street, India, GCC.

Rimini Street Inc, HQ : Las Vegas, NV, USA a disruptor in third party ERP support services, established undisputed leadership and as a natural progression, entered India with Rimini Street, India GCC India kick starting operations in Hyderabad , in 2013 with Global Client Onboarding Services, IT shared services and Global Service Development. In no time, Rimini Street, India GCC started Bengaluru operations going up the value chain with more complex product development (Oracle, SAP, Peoplesoft, JDE etc.) & advanced services (Managed services, Professional services, Security Managed Services etc).

Rimini Street, India GCC gained valuable share in bringing the reputation to Rimini Street Inc of being a global provider of unified support and managed service solutions for enterprise software. Today, Rimini Street, India GCC is a family of about 800+ full time talented individuals, thanks to the remarkable talent that has supported the expansion.

Rimini Street, India has nicely emerged as Global Capability Centre (GCC), and proudly says, \"if you are best of the best, you belong to Rimini\". We are on a mission to contribute significantly to our \"Rimini ONE\" program, a turnkey Rimini Street service program that offers a comprehensive set of unified, integrated services that can run, manage, support, customize, configure, connect, protect, monitor, and optimize your Oracle and SAP ERP, database, and technology software.

Position Summary

The Senior Site Reliability Engineer is responsible for the reliability, availability, performance, observability and operational excellence of Rimini Street's Agentic AI ERP Platform.

The role covers production operations, incident management, resilience engineering, capacity planning and disaster recovery across Kubernetes infrastructure, AI Agents, MCP Servers, AI/LLM Gateways, Temporal workflows, RAG services and related enterprise AI platform components.

The SRE works closely with Platform Engineering, AI Engineering, Product Engineering, DevOps and Security teams to ensure that platform services are scalable, secure, supportable and ready for enterprise production use across cloud-hosted, customer-hosted and air-gapped environments.

Key Responsibilities

Reliability and Production Operations

• Own service reliability, availability and operational health across the Agentic AI Platform.


• Define, measure and maintain Service Level Indicators, Service Level Objectives and Error Budgets.


• Conduct production-readiness and reliability reviews for new services and major platform changes.


• Identify recurring operational risks and drive engineering improvements that prevent recurrence.

Observability and Incident Management

• Build and maintain monitoring, logging, distributed tracing, alerting and service-health dashboards.


• Lead or support production incident response, service restoration, Root Cause Analysis and corrective actions.


• Develop actionable alerts, operational runbooks and escalation procedures.


• Track reliability trends, service degradation and opportunities to reduce detection and recovery time.

Kubernetes, Cloud and Resilience

• Operate and support production Kubernetes environments, including deployments, upgrades, scaling and troubleshooting.


• Improve high availability, fault tolerance, backup, recovery and disaster-recovery capabilities.


• Perform capacity planning, performance analysis and infrastructure optimization.


• Support cloud-hosted, customer-hosted and air-gapped deployment models.

Agentic AI Platform Reliability

• Operate and monitor AI Agents, Agentic Workflows, MCP Servers, AI/LLM Gateways, Temporal workflows and RAG services.


• Improve latency, throughput, scalability, resilience and recovery across AI platform components.


• Monitor gateway routing, authentication, quotas, rate limits, failover and service health.


• Build