Sr. Associate, Recommerce

Amazon; Bengaluru; On-site; INR 600,000 - 1,100,000; Full time

Job summary

Amazon is seeking an adaptable, data-driven professional for its Recommerce Team in Bengaluru. You will manage partnerships with sellers, monitor inventory, and drive timely actions using metrics and reports.

The ideal candidate has at least 1 year of customer service experience, strong English, and comfort with Microsoft Office. This role requires flexibility across shifts, including weekends and nights, to ensure premium customer experience.

Qualifications

• 1+ years of customer service experience.
• Speak, write, and read fluently in English.
• Experience with Microsoft Office products and applications.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
• Experience in payments or e-commerce.

Responsibilities

• Understand Amazon systems, tools, processes and setup mechanisms for process adherence with external sellers and vendors.
• Collaborate with internal teams, sellers and FC teams to streamline inbound process.
• Track key metrics to identify issues and work with the respective teams to drive suitable solutions.
• Prepare deep-dive reports and analyze data for auditing inputs and driving timely actions with key stakeholders.
• Proactively preparing for events for ensuring best in class inventory readiness and speed for key events.

Skills

Customer service

English fluency

MS Office

Flexible schedule

Payments/e-commerce

Education

High school diploma or equivalent

Job description

Description

Are you customer obsessed, flexible, smart and analytical, strategic yet execution focused, hungry and passionate about e-commerce, experienced, and entrepreneurial leader with a strong work ethic? Want to work in one of the fastest growing and most innovative businesses at Amazon? Interested in working in a high impact role? If yes, this opportunity will appeal to you. Come join our Recommerce Team.

Key job responsibilities

• Understand Amazon systems, tools, processes and setup mechanisms for process adherence with external sellers and vendors
• Collaborate with internal teams, sellers and FC teams to streamline inbound process
• Track key metrics to identify issues and work with the respective teams to drive suitable solutions
• Prepare deep-dive reports and analyze data for auditing inputs and driving timely actions with key stakeholders.
• Proactively preparing for events for ensuring best in class inventory readiness and speed for key events.

A day in the life

The ideal candidate will be a self-starter with a passion for delivering high quality products to customers. This candidate will possess amazing partner management skills, project management skills, strong analytical skills, a high degree of ownership and integrity, a high attention to detail, excellent communication skills, and be a great team player.

Basic Qualifications

• 1+ years of customer service experience
• Speak, write, and read fluently in English
• Experience with Microsoft Office products and applications
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Experience in payments or e-commerce

Preferred Qualifications

• High school diploma or equivalent

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company

ASSPL - Karnataka - B56

Job ID: A10544224