Sr. Associate, Recommerce

Amazon Inc.; Bengaluru; On-site; INR 3,254,000 - 4,555,000; Full time

Job summary

Amazon Inc. in Madrid is seeking an energetic, customer-focused professional for a pivotal role in our Recommerce Team. You will partner with external sellers, vendors, and internal teams to streamline inbound processes, track critical metrics, and deliver high-impact reports.

A strong inclination for ownership, integrity, and teamwork will help you succeed in this high-growth environment. The ideal candidate will manage relationships, apply analytical thinking, and adapt to a fast-paced

Qualifications

• 1+ years of customer service experience.
• Speak, write, and read fluently in English.
• Experience with Microsoft Office products.
• Work a flexible schedule including weekends, nights, and holidays.
• Experience in payments or e-commerce.

Responsibilities

• Understand Amazon systems, tools, and processes for vendor and seller support.
• Collaborate with internal teams, sellers and FC teams to streamline inbound process.
• Track key metrics and drive actions with stakeholders.
• Prepare deep-dive reports and analyze data for auditing inputs.
• Proactively prepare for events to ensure inventory readiness and speed.

Skills

Customer service

English fluency

Analytical skills

Project management

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Are you customer obsessed, flexible, smart and analytical, strategic yet execution focused, hungry and passionate about e-commerce, experienced, and entrepreneurial leader with a strong work ethic? Want to work in one of the fastest growing and most innovative businesses at Amazon? Interested in working in a high impact role? If yes, this opportunity will appeal to you. Come join our Recommerce Team.
Key job responsibilities
Understand Amazon systems, tools, processes and setup mechanisms for process adherence with external sellers and vendors
Collaborate with internal teams, sellers and FC teams to streamline inbound process
Track key metrics to identify issues and work with the respective teams to drive suitable solutions
Prepare deep-dive reports and analyze data for auditing inputs and driving timely actions with key stakeholders.
Proactively preparing for events for ensuring best in class inventory readiness and speed for key events.
A day in the life
The ideal candidate will be a self-starter with a passion for delivering high quality products to customers. This candidate will possess amazing partner management skills, project management skills, strong analytical skills, a high degree of ownership and integrity, a high degree of ownership and integrity, a high attention to detail, excellent communication skills, and be a great team player.

Basic Qualifications

• 1+ years of customer service experience
• Speak, write, and read fluently in English
• Experience with Microsoft Office products and applications
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Experience in payments or e-commerce

Preferred Qualifications

• High school diploma or equivalent

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Location: ES, Community of Madrid, Madrid

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.