Sr. Associate - Customer Care - Collections

Genpact; Dadri, Gurugram District, New Delhi; On-site; INR 250,000 - 360,000; Full time

Job summary

Genpact in Gurgaon is seeking a Customer Service: Voice associate to handle inquiries, process requests, and support dispute resolution across portfolios. You will respond to customer queries by phone and email, follow up with internal teams for documentation, and contribute to timely, accurate information delivery.

This role suits graduates with prior voice experience, offers exposure to process improvements and automation, and provides a path to develop communication skills within a global

Qualifications

• Minimum qualifications: Any Graduate (except law/diploma).
• Previous experience in voice process is required for experienced candidates.

Responsibilities

• Collection on past due invoices & invalid deductions on allocated portfolios via Email, phone calls etc.
• Respond to email /phone queries related to disputed invoice
• Research and analyze the disputes/deductions in ERP
• Follow-up with various departments to get supporting documents/ info for dispute/deductions resolution
• Find opportunities and recommend solutions for process and automation improvements
• Daily reporting of individual portfolios to track and monitor the past dues
• Implement collections strategy to reduce the past due Research and resolve issues in a manner to expedite all cases in order to avoid any adverse customer impact
• Work as a teammate to process any Adhoc request in a timely manner.
• Deliver quality customer service by researching and responding to all internal & external partners inquiries quickly, optimally and professionally.
• Bring up problems to senior staff members and or management as appropriate

Education

Any Graduate (except law/diploma)

Job description

Ready to shape the future of work?

At Genpact, we don't just adapt to change we drive it. AI and digital innovation are redefining industries and were leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we are scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team thats shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today.

Genpact Inviting applications for Customer Service: Voice roles || Gurgaon

Responsibilities

Collection on past due invoices & invalid deductions on allocated portfolios via Email, phone calls etc.

Respond to email /phone queries related to disputed invoice

Research and analyze the disputes/deductions in ERP

Follow-up with various departments to get supporting documents/ info for dispute/deductions resolution

Find opportunities and recommend solutions for process and automation improvements

Daily reporting of individual portfolios to track and monitor the past dues

Implement collections strategy to reduce the past due Research and resolve issues in a manner to expedite all cases in order to avoid any adverse customer impact

Work as a teammate to process any Adhoc request in a timely manner.

Deliver quality customer service by researching and responding to all internal & external partners inquiries quickly, optimally and professionally.

Bring up problems to senior staff members and or management as appropriate

Qualifications we seek in you

Minimum qualifications

• Any Graduate (except law/diploma)
• Previous exp. in voice process is required for experienced candidates.

Why join Genpact?

• Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation
• Make an impact Drive change for global enterprises and solve business challenges that matter
• Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up

Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.